Job Title: | Deskside Engineer |
Contract Type: | Contract |
Location: | Dublin |
Industry: | |
Salary: | Negotiable |
REF: | DSE/C/DP_1651165209 |
Contact Name: | Deepthi Praveen |
Contact Email: | Deepthi.Praveen@projectpeople.com |
Job Published: | almost 2 years ago |
Job Description
Deskside Engineer
Contract position
Dublin / Cork, Ireland
Great opportunity to work as Deskside Engineer for a high profile , well-loved brand within IT Service company, based in Dublin/Cork, Ireland
Main Responsibilities:
- Provides technical support activities as part of service delivery provision and/or projects deployment, including installation, troubleshooting, problem resolution and maintenance
- Responds to customer questions regarding operation and malfunctions.
- Feedback from customers, Project Manager, Service Lines etc.
- Proven track record of problem resolutions.
- Successful solution designs implemented.
- Service level requirements met.
- Response and resolution to escalated issues in a timely manner.
- Problem ownership demonstrated.
- Meets project deadlines and costs within own scope of responsibility.
- Errors with workarounds or fixes provided in a timely manner.
- Correct application of severity, impact and priority.
- Skills matrix up to date with products / systems/ technologies and techniques.
- Up to date personal learning plan available.
" To have detailed discussion, please drop your CV to Deepthi.Praveen@Projectpeople.com "
Project People is acting as an Employment Business in relation to this vacancy.
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