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Deskside Engineer

Job Title: Deskside Engineer
Contract Type: Contract
Location: Dublin, Republic of Ireland
Salary: Negotiable
REF: DSE/C/DP_1651165209
Contact Name: Deepthi Praveen
Contact Email:
Job Published: 7 months ago

Job Description

Deskside Engineer

Contract position

Dublin / Cork, Ireland

Great opportunity to work as Deskside Engineer for a high profile , well-loved brand within IT Service company, based in Dublin/Cork, Ireland

Main Responsibilities:

  • Provides technical support activities as part of service delivery provision and/or projects deployment, including installation, troubleshooting, problem resolution and maintenance
  • Responds to customer questions regarding operation and malfunctions.
  • Feedback from customers, Project Manager, Service Lines etc.
  • Proven track record of problem resolutions.
  • Successful solution designs implemented.
  • Service level requirements met.
  • Response and resolution to escalated issues in a timely manner.
  • Problem ownership demonstrated.
  • Meets project deadlines and costs within own scope of responsibility.
  • Errors with workarounds or fixes provided in a timely manner.
  • Correct application of severity, impact and priority.
  • Skills matrix up to date with products / systems/ technologies and techniques.
  • Up to date personal learning plan available.

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