Job Title: | Deskside Engineer |
Contract Type: | Contract |
Industry: | |
Salary: | Negotiable |
REF: | DS/C/DP_1648466749 |
Contact Name: | Deepthi Praveen |
Contact Email: | Deepthi.Praveen@projectpeople.com |
Job Published: | about 2 years ago |
Job Description
Desk side Engineer
Contract position.
Cork, Ireland (On site role)
Great opportunity to work as a Desk side Engineer for a high profile , well-loved brand within IT Service company, based out of Cork, Ireland (On site role).
Key Accountability:
- Carries out first level diagnosis, resolves problems on a small set of products, with limited support to meet the Service Level agreement.
- Contributes to the definition of operational processes, (both internal and external) and dealing with customer escalated problems.
- Manages systems within Service Level Agreements, proposing improvements and implementing changes to meet service level requirements.
- Monitors performance through statistical reporting and analysis.
- Takes ownership for obtaining the information required to diagnose and resolve more complex problems.
Key Performance Indicators:
Proven track record of problem resolutions.
* Successful solution designs implemented.
* Service level requirements met.
* Response and resolution to escalated issues in a timely manner.
* Problem ownership demonstrated.
* Meets project deadlines and costs within own scope of responsibility.
* Errors with workarounds or fixes provided in a timely manner.
* Correct application of severity, impact and priority.
** If interested, and to have detailed discussion, kindly share your CV to Deepthi.Praveen@Projectpeople.com **
Project People is acting as an Employment Business in relation to this vacancy.
SIMILAR ROLES
-
Messaging Engineer
Location: Stevenage
Salary: Negotiable
-
Network Engineer
Location: Basingstoke
Salary: Negotiable
-
Network Engineer
Location: Basingstoke
Salary: Negotiable
-
Network Engineer
Location: Basingstoke
Salary: Negotiable
-
Comms Engineer (CSCS/ECS/Fibre/Copper/Cable Engineer)
Location: London
Salary: Negotiable
-
Unix/Linux Engineer
Location: Stevenage
Salary: Negotiable