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Deskside Engineer

Job Title: Deskside Engineer
Contract Type: Contract
Location: Cork City, Cork
Industry:
Salary: Negotiable
REF: DS/C/DP_1648466749
Contact Name: Deepthi Praveen
Contact Email: Deepthi.Praveen@projectpeople.com
Job Published: about 2 months ago

Job Description

Desk side Engineer

Contract position.

Cork, Ireland (On site role)

Great opportunity to work as a Desk side Engineer for a high profile , well-loved brand within IT Service company, based out of Cork, Ireland (On site role).

Key Accountability:

  • Carries out first level diagnosis, resolves problems on a small set of products, with limited support to meet the Service Level agreement.
  • Contributes to the definition of operational processes, (both internal and external) and dealing with customer escalated problems.
  • Manages systems within Service Level Agreements, proposing improvements and implementing changes to meet service level requirements.
  • Monitors performance through statistical reporting and analysis.
  • Takes ownership for obtaining the information required to diagnose and resolve more complex problems.

Key Performance Indicators:

Proven track record of problem resolutions.
* Successful solution designs implemented.
* Service level requirements met.
* Response and resolution to escalated issues in a timely manner.
* Problem ownership demonstrated.
* Meets project deadlines and costs within own scope of responsibility.
* Errors with workarounds or fixes provided in a timely manner.
* Correct application of severity, impact and priority.

** If interested, and to have detailed discussion, kindly share your CV to Deepthi.Praveen@Projectpeople.com **


Project People is acting as an Employment Business in relation to this vacancy.