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Deskside Engineer

Job Title: Deskside Engineer
Contract Type: Contract
Location: Dublin, Republic of Ireland
Industry:
Salary: Negotiable
Start Date: ASAP
Duration: 6 Months +
REF: DSA - Dublin_1655371611
Contact Name: Nicole Craig
Contact Email: Nicole.Craig@projectpeople.com
Job Published: 12 days ago

Job Description

Role: Deskside Engineer

Location: Dublin, Ireland

Duration: 6 months rolling

Role purpose:

To provide 2nd line technical support, first line diagnosis and fault resolution, in order to meet customer requirements as part of a service delivery provision and/or project development.

Key Responsibilities:

  • Understanding and responding to customer queries at the appropriate technical level.
  • Providing support and guidance for IT software and hardware in line with policy and procedures.
  • Ability to troubleshoot and resolve Network issues.
  • Taking ownership to find the information required to diagnose and resolve more complex problems in a timely manner.
  • Managing systems and rebuilding operating systems within service level agreements.

Key Skills:

  • Good IT background: previous experience within a technical environment/role.
  • Technically competent with a good working knowledge of:
    • Microsoft products, SCCM, PC Builds, Hardware and Software, Networking, Active Directory, Operating Systems.
  • Excellent analytical and proactive problem solving skills
  • High degree of accuracy and attention to detail
  • Ability to work within a team and with little supervision to meet deadlines and service level agreements.

Project People is acting as an Employment Business in relation to this vacancy.