| Job Title: | Deskside Engineer |
| Contract Type: | Contract |
| Location: | Dublin |
| Industry: | |
| Salary: | Negotiable |
| Start Date: | ASAP |
| Duration: | 6 Months + |
| REF: | DSA - Dublin_1655371611 |
| Contact Name: | Nicole Craig |
| Contact Email: | Nicole.Craig@projectpeople.com |
| Job Published: | about 3 years ago |
Job Description
Role: Deskside Engineer
Location: Dublin, Ireland
Duration: 6 months rolling
Role purpose:
To provide 2nd line technical support, first line diagnosis and fault resolution, in order to meet customer requirements as part of a service delivery provision and/or project development.
Key Responsibilities:
- Understanding and responding to customer queries at the appropriate technical level.
- Providing support and guidance for IT software and hardware in line with policy and procedures.
- Ability to troubleshoot and resolve Network issues.
- Taking ownership to find the information required to diagnose and resolve more complex problems in a timely manner.
- Managing systems and rebuilding operating systems within service level agreements.
Key Skills:
- Good IT background: previous experience within a technical environment/role.
- Technically competent with a good working knowledge of:
- Microsoft products, SCCM, PC Builds, Hardware and Software, Networking, Active Directory, Operating Systems.
- Excellent analytical and proactive problem solving skills
- High degree of accuracy and attention to detail
- Ability to work within a team and with little supervision to meet deadlines and service level agreements.
Project People is acting as an Employment Business in relation to this vacancy.
