Data Analyst/Reporting analyst/Problem

Data Analyst /Reporting Analyst / Problem Analyst

Location: Reading (remote and flexible working available)

We have an exciting opportunity for a Data Analyst to work for a telecommunications company based in Berkshire.

The Data Analyst will report to the Senior Problem and Continuous Improvement Manager, the Problem & CI Analyst will be required to assure the Managed Service Provider's problem service, identify new problems requiring investigation, analyse incident trends and where required support the identification of the appropriate solution. The Data Analyst will act as a point of contact for suppliers in order to investigate, assess and resolve problems with the network

Other responsibilities of the Data Analyst include:

Analysing all available data sources to support the assurance of Problem Management and CI Services with insight to create proposals for continuous improvement.

Prepare Problem Management target review data

Integrity checking of Supplier reporting of Problems, Repeat Offenders, Risks, Cis and any other initiatives in progress

Provide analytical assistance in assuring the MSP are providing the problem management & CI services and supporting process as outlined in the contract and service operations manual

Provide data driven analysis to ensure we deliver their obligations to support the MSP providing their problem and CI service

Proactively identify opportunities through data analytics to enhance the MSP problem management & CSI service effectiveness and quality of problem & CSI outcomes delivered to Shareholders

Provide proactive trend analysis of services and historical incident data to help eliminate incidents before they occur (within and beyond the MSP's control), whilst collaborating with MSP/Shareholder problem teams. This includes analysis of Incident Reports using Remedy data (or equivalent Service Management tooling)

Identify new problem investigations that require the MSP to undertake and submit requests into the MSP

Identify improvement initiatives where additional Capex investment would be required and develop outline business cases for our Shareholder review

Champion a continuous improvement culture across internal, MSP and Shareholders

The successful Data Analyst will have:

• ITIL foundation certification (V3 or V4)
• Experience of cross-functional working and the ability to demonstrate a collaborative approach with regards to building key relationships across the business and with external partners
• Strong influencing skills across all levels of business
• Strong Tableau or Power BI
• Experience in statistical analysis

To apply for the Data Analyst please send your CV to caroline.kennedy@projectpeople.com

Project People is acting as an Employment Agency in relation to this vacancy.