Customer Service Designer - B2C

Customer Service Designer / Customer Journey Designer / Customer Roadmap Designer - B2C - Mobile Telecoms - Berkshire or Glasgow

Job Context

This role reports to the Customer Service Design Lead and is part of the wider Channel Operations Team within the Customer Function . This is an individual contributor responsible for designing customer journeys and go to market plans for business initiatives raised by stakeholders from across the organisation.

The individual is responsible for working collaboratively with multiple teams across the business, to design and develop solutions which deliver customer satisfaction, positive brand perception and commercial targets.

Roles & Responsibilities

Job Purpose The purpose of the Customer Solution Design team is to support the brand strategy by designing and delivering consistent, multi-channel customer support solutions. The team is responsible for working collaboratively with multiple teams across the business, to design and develop solutions which deliver customer satisfaction, positive brand perception and commercial targets. This role is accountable for designing solutions to support initiatives in 1 of the following 4 key focus areas -

• Network
• Propositions, Service Experience (Acquisition, Base, Policy) & Discovery
• Trading
• Multichannel Systems & Continuous Improvement

Background/Experience

Must have experience of customer roadmap design gained within an organisation with large consumer base covering all customer channels

Project People is acting as an Employment Agency in relation to this vacancy.