Customer Communications Specialist (Marketing Comms)

The successful candidate will be part of a busy communications squad, working closely with the CVM team and Marketing Managers to deliver against customer experience ambitions, retention, upsell and cross sell targets.

This is a hugely exciting role so we're looking for a talent with a passion for brilliant creative customer marketing to come and join the team.

Responsibilities

• Liaise with CVM team, Marketing Managers and Marketing Planning on individual workstreams to deliver customer comms creative requirements.
• Working with the CVM Insights team to deliver marketing effectiveness based on conversion/engagement data and test and learn approach.
• Writing briefs for In-House Agency defining the requirements to deliver against briefed objectives
• Manage the development and delivery of final creative assets.
• Liaise with key support departments (brand, legal, props, vendor team etc) to ensure creative fits appropriate guidelines.

Experience

• Experience in Customer Comms or related Marketing comms in B2C organisations.
• Experience in driving positive impact on customer behaviour and commercial outcomes.
• Good stakeholder management experience, comfortable influencing peers and senior team.
• Experience working in multi-functional teams to deliver joint objectives.
• Strong attention to detail and ability to think differently about how to solve comms challenges.
• Excellent grammar and language skills with a passion for exceptional copy writing.
• Ability to write inspiring and brilliant briefs.

Project People is acting as an Employment Business in relation to this vacancy.