| Job Title: | Customer Communications Specialist (Marketing Comms) |
| Contract Type: | Contract |
| Location: | Reading |
| Industry: | |
| Salary: | Negotiable |
| REF: | CM/Customer Comms_1647295789 |
| Contact Name: | Cauvery Machaiah |
| Contact Email: | Cauvery.Machaiah@projectpeople.com |
| Job Published: | over 3 years ago |
Job Description
The successful candidate will be part of a busy communications squad, working closely with the CVM team and Marketing Managers to deliver against customer experience ambitions, retention, upsell and cross sell targets.
This is a hugely exciting role so we're looking for a talent with a passion for brilliant creative customer marketing to come and join the team.
Responsibilities
- Liaise with CVM team, Marketing Managers and Marketing Planning on individual workstreams to deliver customer comms creative requirements.
- Working with the CVM Insights team to deliver marketing effectiveness based on conversion/engagement data and test and learn approach.
- Writing briefs for In-House Agency defining the requirements to deliver against briefed objectives
- Manage the development and delivery of final creative assets.
- Liaise with key support departments (brand, legal, props, vendor team etc) to ensure creative fits appropriate guidelines.
Experience
- Experience in Customer Comms or related Marketing comms in B2C organisations.
- Experience in driving positive impact on customer behaviour and commercial outcomes.
- Good stakeholder management experience, comfortable influencing peers and senior team.
- Experience working in multi-functional teams to deliver joint objectives.
- Strong attention to detail and ability to think differently about how to solve comms challenges.
- Excellent grammar and language skills with a passion for exceptional copy writing.
- Ability to write inspiring and brilliant briefs.
Project People is acting as an Employment Business in relation to this vacancy.
