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Customer Communications Specialist (Marketing Comms)

Job Title: Customer Communications Specialist (Marketing Comms)
Contract Type: Contract
Location: Reading, Berkshire
Salary: Negotiable
REF: CM/Customer Comms_1647295789
Contact Name: Cauvery Machaiah
Contact Email:
Job Published: 4 months ago

Job Description

The successful candidate will be part of a busy communications squad, working closely with the CVM team and Marketing Managers to deliver against customer experience ambitions, retention, upsell and cross sell targets.

This is a hugely exciting role so we're looking for a talent with a passion for brilliant creative customer marketing to come and join the team.


  • Liaise with CVM team, Marketing Managers and Marketing Planning on individual workstreams to deliver customer comms creative requirements.
  • Working with the CVM Insights team to deliver marketing effectiveness based on conversion/engagement data and test and learn approach.
  • Writing briefs for In-House Agency defining the requirements to deliver against briefed objectives
  • Manage the development and delivery of final creative assets.
  • Liaise with key support departments (brand, legal, props, vendor team etc) to ensure creative fits appropriate guidelines.


  • Experience in Customer Comms or related Marketing comms in B2C organisations.
  • Experience in driving positive impact on customer behaviour and commercial outcomes.
  • Good stakeholder management experience, comfortable influencing peers and senior team.
  • Experience working in multi-functional teams to deliver joint objectives.
  • Strong attention to detail and ability to think differently about how to solve comms challenges.
  • Excellent grammar and language skills with a passion for exceptional copy writing.
  • Ability to write inspiring and brilliant briefs.

Project People is acting as an Employment Business in relation to this vacancy.