Customer Advisor (Web Chat)

Our client, a leading telecoms company are currently recruiting for a number of Customer Advisors to join their Customer Support Team.

The team work with a "start-up" mentality, meaning it`s fast moving, all hands on deck and always exciting. We're looking for people who can play a key part in improving the experience of their customers by taking learnings from customer feedback and helping to improve their automated chat interfaces to provide a great service to their customers.

What you'll do.

Manage customer interactions via web chat and email, with a clear focus to resolve customer queries and issues and use these inputs to drive continuous improvement to make sure their customers can more effectively self-serve.

What you'll get in return.
You'll be part of a small proactive energetic team made up of people from across the business, meaning you`ll get the chance to learn how a business runs from end to end.

What you'll need.

You'll be a real team player, have great English language skills and be able to take our customer's problems and provide solutions in a really simple and straightforward way.

We want people with a positive, can do attitude, who love solving problems and working at pace.

To ensure they can support their customers, it is important that you are flexible to work a shift pattern that covers the week and weekends. You will be flexible to work over a shift pattern to work 5 days in 7, with 8 hour shifts in either 8am - 4pm, or 12pm until 8pm. The weekend shifts are worked remotely.

Project People is acting as an Employment Business in relation to this vacancy.