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CRM Project Manager

Job Title: CRM Project Manager
Contract Type: Contract
Location: Witney, Oxfordshire
Salary: Negotiable
Start Date: 6 Months
REF: CRM PM_1530184931
Contact Name: Racquel Smith
Contact Email:
Job Published: almost 2 years ago

Job Description


  • Create and manage the programme plan. Create and manage component project plans, as required by the Business Owner.
  • Define schedules, allocate resources and monitor progress.
  • Align programme objectives with company goals, and make sure the programme team is clear on objectives.
  • Deliver business solutions on time, on budget, and to scope.
  • Ensure that risks, issues, assumptions and dependencies are identified and managed across the programme.
  • Monitor and control scope.
  • Manage all programme documentation.
  • Ensure any necessary training is delivered and embedded.
  • Work across multiple projects simultaneously.
  • Work within a matrix structure, with accountabilities to both the Business Owner for the programme, and the Head of PMO.
  • Work with the Head of Communications to ensure that projects are communicated and launched effectively.
  • Build effective relationships with all stakeholders, at all levels.


  • Proven track-record in leading complex digital transformation programmes ,also implementing/integrating a new CRM system.
  • Backgorund in either travel/retail/customer facing.
  • A recognised formal programme or project management qualification (PMP/APMP/Prince2/MSP, etc.) and/or demonstrable proficiency in the use of the associated methodologies is ESSENTIAL.
  • Experience of working in a global organisation and matrix environment, with the ability to build relationships with, and manage, stakeholders at every level.
  • Able to juggle multiple projects/priorities and deliver high quality outcomes under pressure.
  • Experience of planning a programme of interdependent projects and ability to work with senior stakeholders to negotiate project priorities.
  • Planning - the ability to consolidate the core components of a change initiative including scope, schedule, resources, risks.
  • Schedule management - the ability to prepare and maintain schedules of activities for change initiatives, including dependencies and resources.
  • Resource management - the ability to identify, schedule, and apply levelling algorithms to resources associated with the programme.
  • Financial management - the ability to plan and control the finances of projects within a programme, linking these to the organisation's overall business case.

  • Budgeting and cost control - the ability to track and control costs against the programme.

  • Consolidated risk and issue management - the ability to consolidate RAID logs across the programme to manage dependencies, address risks and issues that could impact the programme.

  • Highly developed project/programme management and planning skills and experience.

  • Willingness to take a hands-on approach, maintaining the programme plan, developing plans with business owners, and maintaining programme documentation.

  • Sound understanding of Customer Relationship Management systems, data transformation, and Marketing tools.
  • Knowledge of the travel sector is desirable.

Project People is acting as an Employment Business in relation to this vacancy.