CRM Project Manager

Responsibilities:

• Create and manage the programme plan. Create and manage component project plans, as required by the Business Owner.
• Define schedules, allocate resources and monitor progress.
• Align programme objectives with company goals, and make sure the programme team is clear on objectives.
• Deliver business solutions on time, on budget, and to scope.
• Ensure that risks, issues, assumptions and dependencies are identified and managed across the programme.
• Monitor and control scope.
• Manage all programme documentation.
• Ensure any necessary training is delivered and embedded.
• Work across multiple projects simultaneously.
• Work within a matrix structure, with accountabilities to both the Business Owner for the programme, and the Head of PMO.
• Work with the Head of Communications to ensure that projects are communicated and launched effectively.
• Build effective relationships with all stakeholders, at all levels.

Requirements

• Proven track-record in leading complex digital transformation programmes ,also implementing/integrating a new CRM system.
• Backgorund in either travel/retail/customer facing.
• A recognised formal programme or project management qualification (PMP/APMP/Prince2/MSP, etc.) and/or demonstrable proficiency in the use of the associated methodologies is ESSENTIAL.
• Experience of working in a global organisation and matrix environment, with the ability to build relationships with, and manage, stakeholders at every level.
• Able to juggle multiple projects/priorities and deliver high quality outcomes under pressure.
• Experience of planning a programme of interdependent projects and ability to work with senior stakeholders to negotiate project priorities.
• Planning - the ability to consolidate the core components of a change initiative including scope, schedule, resources, risks.
• Schedule management - the ability to prepare and maintain schedules of activities for change initiatives, including dependencies and resources.
• Resource management - the ability to identify, schedule, and apply levelling algorithms to resources associated with the programme.

• Financial management - the ability to plan and control the finances of projects within a programme, linking these to the organisation's overall business case.

• Budgeting and cost control - the ability to track and control costs against the programme.

• Consolidated risk and issue management - the ability to consolidate RAID logs across the programme to manage dependencies, address risks and issues that could impact the programme.

• Highly developed project/programme management and planning skills and experience.

• Willingness to take a hands-on approach, maintaining the programme plan, developing plans with business owners, and maintaining programme documentation.

• Sound understanding of Customer Relationship Management systems, data transformation, and Marketing tools.
• Knowledge of the travel sector is desirable.

Project People is acting as an Employment Business in relation to this vacancy.