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Content Designer / CX

Job Title: Content Designer / CX
Contract Type: Contract
Location: Reading, Berkshire
Salary: Negotiable
Start Date: ASAP
Duration: 12 Months
REF: PP/CK/ContentDesigne_1636723945
Contact Name: Caroline Kennedy
Contact Email:
Job Published: 22 days ago

Job Description





We have an exciting opportunity for a Content Designer to join our busy team. Our team of Content Designers are responsible for creating customer and advisor-facing support content across our multichannel platforms, aligned with CX (customer experience) journeys and business / technical requirements.

Other responsibilities of the Content Designer include:

  • Working alongside CX team and Journey Designers to create copy for customer and advisor-facing digital self-service and purchase journeys across our web and app platforms
  • Working under tight deadlines to deliver content aligned with CX journeys, as well as business and technical requirements
  • Working across a range of content workstreams, with differing objectives and approaches
  • The Content Designer will work closely with the wider digital transformation team to understand project and business requirements
  • Creating audience-appropriate copy aligned with our tone of voice and legal guidelines
  • Working in a fast-paced, agile environment

The successful Content Designer will have

  • Strong understanding of digital CX principles
  • Editorial / content background, with a portfolio reflecting experience
  • Experience creating copy to specific tone of voice and style guidelines
  • A keen eye for detail, accuracy and consistency
  • Ability to work cross-channel and cross-platform
  • Be comfortable working in an agile environment with multiple stakeholders
  • An understanding of how content can impact online customer journeys
  • Ability to work under pressure to tight deadlines
  • Excellent creative and communication skills
  • An open and proactive approach to working with other team members


  • Industry-specific understanding of digital communications
  • Familiarity with content management systems

To apply for the Content Designer, please send your CV to

Project People is acting as an Employment Business in relation to this vacancy.