Content Designer / CX

CONTENT DESIGNER

CONTRACT

12 MONTHS

READING/HOME

We have an exciting opportunity for a Content Designer to join our busy team. Our team of Content Designers are responsible for creating customer and advisor-facing support content across our multichannel platforms, aligned with CX (customer experience) journeys and business / technical requirements.

Other responsibilities of the Content Designer include:

• Working alongside CX team and Journey Designers to create copy for customer and advisor-facing digital self-service and purchase journeys across our web and app platforms
• Working under tight deadlines to deliver content aligned with CX journeys, as well as business and technical requirements
• Working across a range of content workstreams, with differing objectives and approaches
• The Content Designer will work closely with the wider digital transformation team to understand project and business requirements
• Creating audience-appropriate copy aligned with our tone of voice and legal guidelines
• Working in a fast-paced, agile environment

The successful Content Designer will have

• Strong understanding of digital CX principles
• Editorial / content background, with a portfolio reflecting experience
• Experience creating copy to specific tone of voice and style guidelines
• A keen eye for detail, accuracy and consistency
• Ability to work cross-channel and cross-platform
• Be comfortable working in an agile environment with multiple stakeholders
• An understanding of how content can impact online customer journeys
• Ability to work under pressure to tight deadlines
• Excellent creative and communication skills
• An open and proactive approach to working with other team members

Nice-to-have

• Industry-specific understanding of digital communications
• Familiarity with content management systems

To apply for the Content Designer, please send your CV to caroline.kennedy@projectpeople.com

Project People is acting as an Employment Business in relation to this vacancy.