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Content Designer

Job Title: Content Designer
Contract Type: Contract
Location: Reading, Berkshire
Salary: Negotiable
Start Date: ASAP
REF: RC/C/ContentDesigner_1636723806
Contact Name: Rohit Chavda
Contact Email:
Job Published: 23 days ago

Job Description

Content Designer

Contract: 12 Months

Location: Reading - one day a week in office

Content Designers are responsible for creating customer and advisor-facing support content across Client's multichannel platforms, aligned with CX journeys and business / technical requirements.

What else the job involves

  • Working alongside CX team and Journey Designers to create copy for customer and advisor-facing digital self-service and purchase journeys across Client's web and app platforms
  • Working under tight deadlines to deliver content aligned with CX journeys, as well as business and technical requirements
  • Working across a range of content work streams, with differing objectives and approaches
  • Working closely with the wider digital transformation team to understand project and business requirements
  • Creating audience-appropriate copy aligned with Client's tone of voice and legal guidelines
  • Working in a fast-paced, agile environment

Key Skills:

  • Strong understanding of digital CX principles
  • Editorial / content background, with a portfolio reflecting experience
  • Experience creating copy to specific tone of voice and style guidelines
  • A keen eye for detail, accuracy and consistency
  • Ability to work cross-channel and cross-platform
  • Be comfortable working in an agile environment with multiple stakeholders
  • An understanding of how content can impact online customer journeys
  • Ability to work under pressure to tight deadlines
  • Excellent creative and communication skills
  • An open and proactive approach to working with other team members

Nice to have:

  • Industry-specific understanding of digital communications
  • Familiarity with content management systems

Please apply via this site in the first instance or send a CV with covering note to

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