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Contact Centre Project Manager

Job Title: Contact Centre Project Manager
Contract Type: Contract
Location: Birmingham, West Midlands
Industry:
Salary: Negotiable
Start Date: ASAP
REF: SPM/PO/IA_1614168631
Contact Name: Ilknur Astarci
Contact Email: Ilknur.Astarci@projectpeople.com
Job Published: 5 months ago

Job Description

A fantastic opportunity for a Senior Project Manager role with a prestigious IT company on an exciting working from home contract.

The Contact Centre Project Manager's prime responsibility is to ensure that a complex high risk project or multiple projects, produces the required products, to the required standard of quality and within the specified constraints of time and cost.

Key Accountabilities

* Effective management of the project baseline

* Defines the project requirements, ensuring that the requirements catalogue traceability matrix is complete

* Manages the agreement process of the project requirements and objectives with the Project Board or appointed project assurance role. Operates along the company's working practices ensuring compliance with local project management policy and procedure

* Manages the production of the required products and the delivery of the project in partnership with the customer and business unit to ensure acceptance, closedown and handover to service

* Manages the delivery of the project/multiple projects in partnership with the customer and business line to ensure acceptance, closedown and handover to service

Project People is acting as an Employment Business in relation to this vacancy.