Job Title: | Communications Consultant |
Contract Type: | Contract |
Location: | Reading |
Industry: | |
Salary: | Negotiable |
Start Date: | ASAP |
Duration: | 4 Months |
REF: | SB/CON/CC_1648487373 |
Contact Name: | Sneha Betharia |
Contact Email: | sneha.betharia@projectpeople.com |
Job Published: | about 2 years ago |
Job Description
Role: CVM & Communications Consultant SME
Type: 4 month contract
Location: Reading (Hybrid with 2 days from office and rest home working)
We have an exciting opportunity for Communications Specialist to join one of the leading telecommunications client based in Reading.
What you can expect to be doing:
- Optimise customer lifetime value to deliver maximum revenue and reduce churn through CRM
- Define contact strategies with lines of business/trading teams so customer comms and contact centres can deliver effective, targeted and timely communications across the customer lifecycle
- Define the strategy and scope for comms activity, working hand in hand with internal comms teams, data management and deployment agencies who you will work with to execute and deliver campaigns.
- Deliver a 1:1 customer contact strategy and base campaigns that deliver revenue, brand experience and reduce churn
- Contribute to annual revenue opportunities from customer lifecycle management and optimise as needed
- Exploit and optimise CRM capabilities (Adobe Campaign in Transformation) to drive customer growth, customer engagement and lifetime value
- Lead analysis and measurement of campaign performance to deliver a full ROI model and demonstrate CRM revenue opportunities
- Transform customer experiences through CRM to achieve Best Loved Brand.
Accountable for:
- Customer lifecycle management & contact strategy for SME
- Annual revenue targets
- Maximising CRM capabilities and tools
- Analysing and optimising campaign performance
What Skills and Experience we are looking for:
- 3+ years customer relationship management and loyalty experience in SME
- Development of lifecycle management and 1:1 contact strategy
- Analytics, measurement, evaluation & optimisation of campaigns in multi channel environment
- Understanding of CRM tools and capability. Adobe Campaign preferred but not essential.
If this looks interesting, click on APPLY!
Project People is acting as an Employment Business in relation to this vacancy.
SIMILAR ROLES
-
Employee Relations Specialist - Part-Time -12 month FTC
Location: Reading
Salary: Negotiable
-
Employee Relations Specialist - Part-Time
Location: Reading
Salary: Negotiable
-
AZURE CLOUD ARCHITECT - CONTRACT - IRELAND - HYBRID
Location: Reading
Salary: Negotiable
-
Organisational Design Consultant/Architect
Location: Reading
Salary: Negotiable
-
Finance Transformation Management Consultant
Location: Reading
Salary: Negotiable
-
Deputy DPO - Privacy Lawyer
Location: Reading
Salary: Negotiable