Chinese Mandarin Speaking Business Operations Associate

Chinese Mandarin Speaking Business Operations Associate

Location: London Paddington

Full-time ongoing contract

Responsibilities:

• Performing, organising and streamlining operational tasks.
• Implementing process improvements to improve operational efficiency.
• Assisting operation managers in organising promotional campaigns, including influencer outreach.
• Addressing customer issues in a prompt and accurate manner.
• Leveraging data and insights to understand our customers and funnel in depth, identifying business opportunities.
• Assisting the daily operations for our client's Mobile Services in the UK and Ireland.
• Focusing on the user acquisition, retention and data operation.

Requirements:

• A good understanding of Mobile user consumption trends, needs and expectations.
• Be familiar with the local market.
• Excellent customer service experience.
• Experienced with Data Analytics, excellent analytical skills will be a plus.
• Highly motivated with the ability to thrive in a fluid, demanding and fast-paced environment.
• Solid operational experience and interests in Mobile applications.
• Excellent written and verbal communication skills in English.
• Mandarin speaking is essential.

Before you apply, please make sure you have the Right to Work full-time in the UK from the start of your employment without requirement for work/visa sponsorship.

To apply, please send your CV to Catherine.Sun@projectpeople.com

Project People is acting as an Employment Business in relation to this vacancy.