Change Management Analyst - ITIL

Change Management Analyst - ITIL - 6 month contract - Berkshire

Overview:

Change Management Team is responsible for ensuring that standardises methods and procedures are used for the efficient and prompt handling of all changes in order to minimise the impact of change upon service quality. The organisation has engaged a number of managed service partners who work collaboratively to deliver the exceptional level of service that the organisation demand.

Role:

The Change Analyst will join a team who are responsible for the facilitation and governance of the Change Management process, including the analysis, QA and management of change requests within the Service Management toolset

Effectively manage the end to end change lifecycle and identify process improvements where possible

Day to day management of change requests

Identification and allocation of relevant change approvals

Conducting & verifying post implementation reviews, investigation issues arising out of change implementation

Reporting of change to both interval and customer management teams

Drive continuous improvements to the quality and efficiency of the change management process

Must have:

Strong Change Management background gained within a telecoms or technology company

Working within ITIL framework

Experience of ITSM tool sets, preferably BMC Remedy

Experience of driving process improvements

Proven ability to engage and partner with senior stakeholders across any number of business functions

ITIL qualifications

Experience of ICT and /or Mobile Network Technologies

Experience of Release Management

Project People is acting as an Employment Business in relation to this vacancy.