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Change and Release Manager

Job Title: Change and Release Manager
Contract Type: Permanent
Location: Solihull, West Midlands
Industry:
Salary: Negotiable
Start Date: ASAO
REF: 1900098J_1562763036
Contact Name: Malgorzata Skwarczynska
Contact Email: Malgorzata.Skwarczynska@projectpeople.com
Job Published: 12 days ago

Job Description

Change and Release Manager

Are you disciplined and experienced with managing internal and external stakeholders? Can you provide ownership and drive to an important specialist service management function on a key account? Do you want to be proud to work for a company that respects its people and is at the forefront of technology?

Role Purpose and responsibilities

We are looking to grow our team with committed people to take responsibility for a specialist service management function, champion the Change Management processes within Service Delivery Management, monitor process effectiveness and make recommendations for improvement, help to improve service standards using and building a comprehensive knowledge base, sharing best practice and liaising with customers (internal and external) to provide excellent service for our customers across the region.

We are looking for a Change and Release Manager to take on and progress this role to add value to the customer's business. The role will involve managing elements of service delivery to management level within the customer environment in order to deliver contracted service commitments & continual service improvements, proactively manage elements of capability units & other suppliers in a service partnership as 'one service team' and deliver a specialist service management function within the account.

Core skills

  • Demonstrates a clear knowledge of Change Management, with practical experience in assessing, analysing, developing, documenting and implementing change processes and procedures
  • Demonstrates a clear knowledge of Service Delivery Management standards & practices. Applies these standards & practices. Applies these standards & practices.
  • Customer Service experience
  • Excellent communication and numeracy skills
  • Planning and organisational skills

What we offer you

  • Highly competitive salary
  • Car allowance + Company benefits package
  • Stable and challenging job opportunity
  • Possibility to grow within the company and long-term career

Project People is acting as an Employment Agency in relation to this vacancy.