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Change Analyst

Job Title: Change Analyst
Contract Type: Contract
Location: Reading, Berkshire
Industry:
Salary: Competitive Rates
Start Date: ASAP
REF: TI-PP-ChangeAnalyst_1582286988
Contact Name: Tom Irvine
Contact Email: Tom.Irvine@projectpeople.com
Job Published: about 2 months ago

Job Description

Project People currently have an exciting opportunity to join a leading telecoms business as a Change Analyst.

Your responsibilities as a Change Analyst will include:

  • Ensure that the Change mailbox is managed proactively, responding to emergency requests and queries in a timely manner.
  • Manage Golden Site outages and ensure the Shareholder Service Management teams are notified in advance.
  • Assist the Change Manager in trend analysis of Permit Efficiency & Utilisation to identify areas for improvement for Small Works Contractors.
  • Ensure outages requested are realistic and aligned to the type of activity being completed to ensure availability impacts are minimised.
  • Proactively monitor and measure network availability thresholds and quotas.
  • Assist the Change Manager in trend analysis of Change KPI's to identify areas for improvement for Change Owner and Implementer groups.
  • Perform impact and risk assessment of changes to ensure minimal disruption to services and customers.

Requirements to be successful in this role:

  • Must have proven experience of Change/Service Management, in a IT/Telecoms related role.
  • Good IT/RAN awareness
  • ITIL Foundation Certified (v3) or able to demonstrate the ability to achieve this qualification with minimal training.
  • Strong people and relationship building skills
  • Ability to work under pressure and within a fast- paced environment
  • Good computer and software package knowledge - Excel, PowerPoint

To find out more about this exciting opportunity please contact tom.irvine@projectpeople.com or apply now!

Project People is acting as an Employment Business in relation to this vacancy.