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Change Analyst

Job Title: Change Analyst
Contract Type: Permanent
Location: Reading, Berkshire
Salary: Negotiable + Benefits
Start Date: ASAP
REF: LK/PP/CA/28618_1530182247
Contact Name: Lisa Kenny
Contact Email:
Job Published: 12 months ago

Job Description

Change Analyst


Reading, Berkshire

Our client and innovative and growing tech and telecoms company based in Reading, Berkshire are looking for a Change Analyst to join their team on a permanent basis.

Job Role

This role will sit within the Emergency Services Network (ESN) programme and will support the Change Manager in:

  • Carrying out daily tasks and mailbox management
  • Managing network availability, emergency site access requests and changes.

Key Responsibilities and Accountabilities:

(In priority order)

  • Manage the Change mailbox proactively, responding to emergency requests and queries in a timely manner
  • Run reports at specific times as per requirements
  • Ensure all emergency changes contain required justification, sponsorship and detail to enable approvals
  • Manage Golden Site outages and ensure the Shareholder Service Management teams are notified in advance
  • Assist the Change Manager in trend analysis of Permit Efficiency and Utilisation to identify areas for improvement for Small Works Contractors
  • Ensure outages requested are realistic and aligned to the type of activity being completed to minimise availability impacts
  • Proactively monitor and measure network availability thresholds and quotas
  • Assist the Change Manager in trend analysis of Change KPIs to identify areas for improvement for Change Owner and Implementer groups
  • Attend Weekly Change Review Boards
  • Attend Daily / Weekly Network Availability meetings
  • Perform impact and risk assessment of changes to ensure minimal disruption to services and customers
  • Identify areas for improvement in the Availability, Change, Site Access and Lockdown processes.

Key Challenges:

(In priority order)

  • Mailbox to be kept up to date
  • All email processed within two hours
  • Reports to be produced and distributed as per the schedule
  • Network Availability kept in line with contractual obligations.

Critical Knowledge and Experience (non-time related):


  • Must have proven experience of Change / Service Management, in an IT / Telecoms related role
  • Excellent Communication skills (written and oral) - especially around questioning
  • Good computer and software package knowledge - Excel (Advanced), PowerPoint.


  • RAN experience preferential
  • Release Management Experience
  • Should have experience of IT Service Management tools.

Business / Context


  • Must be able to learn, understand, and apply new technologies and practices
  • Experience working both independently and in a team-oriented, collaborative environment is essential
  • Good interpersonal, written, and oral communication skills.
  • Ability to facilitate relations between peers, suppliers and customers.


  • Able to effectively prioritise and execute tasks in a high-pressure environment
  • Can adapt to shifting priorities, demands, and timelines using analytical and problem-solving capabilities
  • Excellent relationship building skills
  • Customer focused and business aware
  • Proven ability to turn vision into reality
  • Solid negotiation skills
  • Tenacious, self-motivated and able to work unsupervised
  • Deadline-oriented and able to meet targets and goals.

Ideal Requirements

  • ITIL Foundation Certified (v3) or able to demonstrate the ability to achieve this qualification with minimal training
  • Understanding of and passion for Service Delivery
  • Strong IT / RAN awareness
  • Ability to understand technology at a high level.

If you would like to apply for this exciting opportunity, please send your CV to

Project People is acting as an Employment Agency in relation to this vacancy.