Change Analyst

Change Analyst

Permanent

Reading, Berkshire

Our client and innovative and growing tech and telecoms company based in Reading, Berkshire are looking for a Change Analyst to join their team on a permanent basis.

Job Role

This role will sit within the Emergency Services Network (ESN) programme and will support the Change Manager in:

• Carrying out daily tasks and mailbox management
• Managing network availability, emergency site access requests and changes.

Key Responsibilities and Accountabilities:

(In priority order)

• Manage the Change mailbox proactively, responding to emergency requests and queries in a timely manner
• Run reports at specific times as per requirements
• Ensure all emergency changes contain required justification, sponsorship and detail to enable approvals
• Manage Golden Site outages and ensure the Shareholder Service Management teams are notified in advance
• Assist the Change Manager in trend analysis of Permit Efficiency and Utilisation to identify areas for improvement for Small Works Contractors
• Ensure outages requested are realistic and aligned to the type of activity being completed to minimise availability impacts
• Proactively monitor and measure network availability thresholds and quotas
• Assist the Change Manager in trend analysis of Change KPIs to identify areas for improvement for Change Owner and Implementer groups
• Attend Weekly Change Review Boards
• Attend Daily / Weekly Network Availability meetings
• Perform impact and risk assessment of changes to ensure minimal disruption to services and customers
• Identify areas for improvement in the Availability, Change, Site Access and Lockdown processes.

Key Challenges:

(In priority order)

• Mailbox to be kept up to date
• All email processed within two hours
• Reports to be produced and distributed as per the schedule
• Network Availability kept in line with contractual obligations.

Critical Knowledge and Experience (non-time related):

Essential

• Must have proven experience of Change / Service Management, in an IT / Telecoms related role
• Excellent Communication skills (written and oral) - especially around questioning
• Good computer and software package knowledge - Excel (Advanced), PowerPoint.

Desirable

• RAN experience preferential
• Release Management Experience
• Should have experience of IT Service Management tools.

Business / Context

Essential

• Must be able to learn, understand, and apply new technologies and practices
• Experience working both independently and in a team-oriented, collaborative environment is essential
• Good interpersonal, written, and oral communication skills.
• Ability to facilitate relations between peers, suppliers and customers.

Desirable

• Able to effectively prioritise and execute tasks in a high-pressure environment
• Can adapt to shifting priorities, demands, and timelines using analytical and problem-solving capabilities
• Excellent relationship building skills
• Customer focused and business aware
• Proven ability to turn vision into reality
• Solid negotiation skills
• Tenacious, self-motivated and able to work unsupervised
• Deadline-oriented and able to meet targets and goals.

Ideal Requirements

• ITIL Foundation Certified (v3) or able to demonstrate the ability to achieve this qualification with minimal training
• Understanding of and passion for Service Delivery
• Strong IT / RAN awareness
• Ability to understand technology at a high level.

If you would like to apply for this exciting opportunity, please send your CV to lisa.kenny@projectpeople.com

Project People is acting as an Employment Agency in relation to this vacancy.