Business Support Assistant

Role: Business support administrator
Location: Derry, Northern Ireland
Type: 6 month contract, PAYE
Hours: 37.5hrs, hybrid

As the Business Support Administrator you will provide a support service to a specialist team (such as Security, Asset Management, Information Management, Resource Management) to ensure problems and queries are resolved in a timely and efficient manner. The role holder will have a good working knowledge of the specialist area and be responsible for a specific set of tasks within this discipline. Basic knowledge of the specific field and of relevant tools and methods.

Role Responsibilities:

• Support. Provides a specialized support role (as defined locally) for a service delivery unit, business area or team. Ensures the role supports the reliability and purpose of the area and looks to improve the service given to the customer (either internally or externally) through timely and efficient resolutions of tasks, problems or queries.
• Analysis and diagnosing problems or issues. Make an analysis of a potential problems or issues, diagnosis and make potential recommendation for resolution to the team leader or manager in order to maintain appropriate service for the business unit, area or team.
• Planning, organizing and monitoring work. Recognizes changes in priorities for the team and own workload and takes necessary action to achieve targets.
• Standards. Operates processes, standards and practices and recognizes where they can be improved for the business area or team in order to meet the requirement of the business unit, area or team
• Business awareness. Recognizes the business impact of their role to the business area or team and helps ensures productivity and costs are maintained.

Essential Skills:

• Meets performance goals as set
• Administration Experience
• Personal development plan kept up to date
• Strategic goals and targets are met
• Timely resolutions of problems or issues.
• Team contribution, quality of work presented to agreed requirements.
• Good time management.
• Quality and accuracy of data - input and output.

Project People is acting as an Employment Business in relation to this vacancy.