business support administrator

Role: Business Support Administrator
Location: Londonderry, Northern Ireland
Type: 6 month contract, PAYE
Hours: full time

The role:
This is a service contract renewal administrator role. The tasks include a variety of activities to identify opportunities to renew, maintain and terminate support contracts with third party/partner suppliers.
This will involve handling large amounts of data, cleansing and updating systems to correspond to supplier information, therefore, attention to detail and navigating excel s/sheets is essential. An aptitude for data entry and maintaining an accurate database is desirable. Some financial management reporting is required on a month by month basis.
Good communication skills are required, as you will participate in regular supplier/customer review calls.
You will be expected to manage your own activities and prioritise work to ensure support is constant and correct for the end customer needs.
Full training on tools, processes and procedures will be provided.

The role holder will provide a support service to a specialist team (such as Security, Asset Management, Information Management, Resource Management) to ensure problems and queries are resolved in a timely and efficient manner. The role holder will have a good working knowledge of the specialist area and be responsible for a specific set of tasks within this discipline. Basic knowledge of the specific field and of relevant tools and methods.

Essential Skills:

• MS Office especially Access, Excel (Intermediate), Outlook and Word.
• Ability to engage effectively with all levels of Management, Customers, Suppliers and Partner Organisations.
• Problem Solving / Analytical Skills.
• Attention to detail.
• Be proactive, tenacious, and use own initiative - exercising sound judgement and a common sense approach.

Key Accountabilities:

• Provides a specialized support role (as defined locally) for a service delivery unit, business area or team.
• Analysis and diagnosing problems or issues.
• Planning, organizing and monitoring work. Recognizes changes in priorities for the team and own workload and takes necessary action to achieve targets.
• Communicates effectively by using appropriate questioning, listening and presentation skills for colleagues, managers and customers in order to express and convey information appropriately for the business area or team's requirements.
  

Project People is acting as an Employment Business in relation to this vacancy.