Business Process & Tools Manager

Business Process & Tools Manager

Location - Remote initially - Reading 2/3 days per week post-lockdown

This role will be working as part of our client's new centralised function supporting their deployment team. The team will be responsible for Tools & Systems and delivering continuous process improvement across data analytics and reporting.

The role will involve

• Understanding and documenting current state processes
• Using data and analytics to highlight and prioritize opportunities for improvement
• Working with functional leaders and key stakeholders to document business processes and pain points
• Facilitating Perfect Execution Projects to drive continuous improvement
• Being a Business owner and key user for front end digital tools
• Lead change management
• Developing test methods and approaches to validate new processes
• Creating and delivering training on existing and new business processes
• Developing and implement business process audits to ensure they are being executed effectively and as designed
• Measuring and reporting KPIs

The ideal candidate MUST come from a telecoms background and understand the operator landscape and topology.

Project People is acting as an Employment Business in relation to this vacancy.