Business Process Analyst

We are looking for a Business Process Analyst to join our client's expanding Head Office Team, with one the world's leading Mobile Telecoms Service Providers based in Berkshire. You'll be part of a vibrant, agile team at the forefront of Mobile Telecoms and IT Technology.

Reporting into the Senior Business Analyst, you will be a member of a small team of Business Process Analysts supporting a wide variety of initiatives to deliver a Target Operating Model. Working with a wide range of business stakeholders and managed service partners, you will be responsible for the modelling of Business Processes, RACIs and Working Level Agreements.

• Scoping and estimates
• Process maps
• Process descriptions
• RACIs
• Process on a page
• Approved published process
• WLAs

Business Process Manuals

• Working closely with stakeholders and SMEs to identify and analyse business processes
• Facilitating collaborative workshops with SMEs to capture business processes
• Documenting processes with clearly developed process maps and process descriptions according to defined standards
• Producing other process deliverables including the SIPOC, RACI and POAP
• Producing WLAs and OLAs
• Identifying issues, risks and KPIs
• Following a standard business process architecture framework to ensure all processes are developed at the correct process level
• Managing change during development of the to-be process
• Examining processes holistically to understand the impact of changing them on people, strategy, systems and general business operations
• Facilitating process improvement initiatives using agreed methodology
• Publishing deliverables on the team website/knowledge hub when necessary
• Typically a relevant degree or equivalent experience
• Demonstrable experience in a business process role
• Analytical approach to problem solving
• Experience in leading process definition workshops
• Confident approach to stakeholder management
• Excellent verbal and written communication skills
• Preferably experience in a telecomm environment
• Training in relevant methodologies, such as DMAIC, ITIL, Prince2

Please apply today if you are interested.

Project People is acting as an Employment Business in relation to this vacancy.