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Business Process Analyst

Job Title: Business Process Analyst
Contract Type: Contract
Location: Berkshire, England
Salary: Negotiable
Start Date: asap
Duration: 6 months
REF: dd/processanalyst_1555606778
Contact Name: Delma Dass
Contact Email:
Job Published: about 1 year ago

Job Description

We are looking for a Business Process Analyst to join our client's expanding Head Office Team, with one the world's leading Mobile Telecoms Service Providers based in Berkshire. You'll be part of a vibrant, agile team at the forefront of Mobile Telecoms and IT Technology.

Reporting into the Senior Business Analyst, you will be a member of a small team of Business Process Analysts supporting a wide variety of initiatives to deliver a Target Operating Model. Working with a wide range of business stakeholders and managed service partners, you will be responsible for the modelling of Business Processes, RACIs and Working Level Agreements.

  • Scoping and estimates
  • Process maps
  • Process descriptions
  • RACIs
  • Process on a page
  • Approved published process
  • WLAs

Business Process Manuals

  • Working closely with stakeholders and SMEs to identify and analyse business processes
  • Facilitating collaborative workshops with SMEs to capture business processes
  • Documenting processes with clearly developed process maps and process descriptions according to defined standards
  • Producing other process deliverables including the SIPOC, RACI and POAP
  • Producing WLAs and OLAs
  • Identifying issues, risks and KPIs
  • Following a standard business process architecture framework to ensure all processes are developed at the correct process level
  • Managing change during development of the to-be process
  • Examining processes holistically to understand the impact of changing them on people, strategy, systems and general business operations
  • Facilitating process improvement initiatives using agreed methodology
  • Publishing deliverables on the team website/knowledge hub when necessary
  • Typically a relevant degree or equivalent experience
  • Demonstrable experience in a business process role
  • Analytical approach to problem solving
  • Experience in leading process definition workshops
  • Confident approach to stakeholder management
  • Excellent verbal and written communication skills
  • Preferably experience in a telecomm environment
  • Training in relevant methodologies, such as DMAIC, ITIL, Prince2

Please apply today if you are interested.

Project People is acting as an Employment Business in relation to this vacancy.