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Business Analyst/Lead

Job Title: Business Analyst/Lead
Contract Type: Permanent
Location: Limerick, Republic of Ireland
Salary: Negotiable
Start Date: ASAP
REF: RC/P/BA_1635772559
Contact Name: Rohit Chavda
Contact Email:
Job Published: about 1 month ago

Job Description

Top of Form

Business Analyst/ Lead

12 Months FTC

Location: Limerick 2/3 days per week- the rest home working

This role is part of the Strategy, PMO & Transformation directorate reporting to the RPA Delivery Manager within the Capability & Automation centre of excellence. The overall directorate delivers a shared service to the UK and Irish organisations and is accountable for the collaborative delivery of strategic, cross-functional programmes.

The successful applicant will be responsible for the requirements gathering, development support, testing, stakeholder management, implementation, and rollout of several projects relating to improving the efficiency of Client`s customer support processes, new business initiatives, automation, and efficiency programmes.

The Role involves:

· Definition and management of business requirements to standard and quality which will drive platforms and system changes in accordance with Client`s development methods and processes.

· Working with Business Owner and/or Programme Manager(s) to identify appropriate business activities which must be undertaken to support the implementation of the Technical Solution.

· Work with Business and Technical Stakeholders, Technical Architects, Testing, Development and

· Delivery Team to define a set of business requirements to the agreed standard and quality.

· Liaise with relevant areas to co-ordination and roll-out of system/change training requirements.

· Running workshops with client SMEs to understand the end-to-end solution while identifying any blockers and the suitability of the solution.

· Provide outputs for weekly due diligence updates with the client.

· Understanding the risks, assumptions, and dependencies associated with the solution.

· Analyse business processes and identify areas of opportunity to implement appropriate technical solution.

· Be involved in all activities from the initial prioritisation, development and testing through implementation and continuous improvement.

· Build, review, and own Process Definition Documentation (PDD) and/or Business Requirements Specifications (BRS)

· Build, review, and own test plans and test cases, facilitate the gathering of test data

· Work with Capability & Automation team and Business Stakeholders to validate different versions of the Solution Design to ensure Requirements compliancy.

· Continuously look for improvements to the delivery process and lead the implementation of any process improvements.

· Work with the Business to define/enhance/implement Business solutions in support of Projects.

Skills Required:

· 2 years of experience in Business Analysis or Business Process Analysis.

· Project management experience a plus.

· Bachelor's degree in Business Analysis/Technical degree or Lean Six Sigma Green Belt.

· Experience of working with both agile and waterfall methodology.

· Nice to have awareness of DevOps Agile Scrum Master.

· CTI, IVR and Customer care knowledge, would be an advantage

· Visio or similar workflow documentation tools essential.

· Ability to write effective Use Cases

· Stakeholder Management

Project People is acting as an Employment Agency in relation to this vacancy.