Job Title: | Business Analyst/Lead |
Contract Type: | Permanent |
Location: | Limerick |
Industry: | |
Salary: | Negotiable |
Start Date: | ASAP |
REF: | RC/P/BA_1635772559 |
Contact Name: | Rohit Chavda |
Contact Email: | Rohit.Chavda@projectpeople.com |
Job Published: | over 2 years ago |
Job Description
Top of Form
Business Analyst/ Lead 12 Months FTC Location: Limerick 2/3 days per week- the rest home working
The successful applicant will be responsible for the requirements gathering, development support, testing, stakeholder management, implementation, and rollout of several projects relating to improving the efficiency of Client`s customer support processes, new business initiatives, automation, and efficiency programmes.
· Definition and management of business requirements to standard and quality which will drive platforms and system changes in accordance with Client`s development methods and processes. · Working with Business Owner and/or Programme Manager(s) to identify appropriate business activities which must be undertaken to support the implementation of the Technical Solution. · Work with Business and Technical Stakeholders, Technical Architects, Testing, Development and · Delivery Team to define a set of business requirements to the agreed standard and quality. · Liaise with relevant areas to co-ordination and roll-out of system/change training requirements. · Running workshops with client SMEs to understand the end-to-end solution while identifying any blockers and the suitability of the solution. · Provide outputs for weekly due diligence updates with the client. · Understanding the risks, assumptions, and dependencies associated with the solution. · Analyse business processes and identify areas of opportunity to implement appropriate technical solution. · Be involved in all activities from the initial prioritisation, development and testing through implementation and continuous improvement. · Build, review, and own Process Definition Documentation (PDD) and/or Business Requirements Specifications (BRS) · Build, review, and own test plans and test cases, facilitate the gathering of test data · Work with Capability & Automation team and Business Stakeholders to validate different versions of the Solution Design to ensure Requirements compliancy. · Continuously look for improvements to the delivery process and lead the implementation of any process improvements. · Work with the Business to define/enhance/implement Business solutions in support of Projects.
Skills Required: · 2 years of experience in Business Analysis or Business Process Analysis. · Project management experience a plus. · Bachelor's degree in Business Analysis/Technical degree or Lean Six Sigma Green Belt. · Experience of working with both agile and waterfall methodology. · Nice to have awareness of DevOps Agile Scrum Master. · CTI, IVR and Customer care knowledge, would be an advantage · Visio or similar workflow documentation tools essential. · Ability to write effective Use Cases · Stakeholder Management | ||
Project People is acting as an Employment Agency in relation to this vacancy.
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