Connecting to LinkedIn...

Broadcast Support Specialist

Job Title: Broadcast Support Specialist
Contract Type: Permanent
Location: City of London, London
Salary: Negotiable
REF: ERIC/BROADsupport/KM_1644920071
Contact Name: Kate Matthews
Contact Email:
Job Published: 3 months ago

Job Description

The Opportunity

The role is primarily focused on project delivery and requires excellent time management and delivery

commitment. As Broadcast Support Specialist, you will be responsible for providing detailed technical

knowledge in both video and audio coding and transcoding systems. You will work proactively and

provide business support to establish and improve the business for the respective products or

services, along with being a third line support when required. The role encompasses an element of

3rd line support, particularly in the delivery phase, and there is a strong focus on documenting and

handing solutions over to operational support.

The Company

Our client is one of the world's leading media services companies. Working with broadcasters, content

owners, platform operators and brands, the company blends technology and creative expertise to

provide a range of services; from playout, multi-platform media management and distribution through

to access services, metadata, content discovery, companion applications and brand consultancy.


The Person

You will have strong experience in a Media Management operational setting and direct experience

with investigation and trouble shooting. As well as knowledge and/or experience in the following:

 Experience supporting and configuring transcode supporting technologies such as AQC and

audio level correction e.g Telestream, Aurora, Vid Checker, Minnetonka Audio Tools Server.

 Provide technical problem solving to translate identified opportunities into detailed technical

offering, and proposals

 Act as Subject Matter Expert in video and audio coding and transcoding systems and

technologies, including live streaming

 Provide technical problem solving to translate identified opportunities into detailed technical

offering, and proposals

 Carry out detailed design and implementation as required for solution delivery

 Be able to be on call on a rota basis to provide support when required

 Substantial experience of project delivery and Support (including at least some demonstrable

3rd line experience) in a fast moving 24/7 environment.

 Basic experience of Windows/Linux scripting and script debugging. Experience in XML, and


 Understanding of IP networking and common protocols such as FTP.

 Experience of managing 3rd party software vendors with regard to ensuring maximum

support effectiveness.

 Experience with building, configuring and deploying video transcoders. Eg: Telestream

Vantage and FFMPEG

 Knowledge of broadcast video formats, protocols, and encoding standards.


The Engineer is responsible for ensuring the quality of solutions. Key responsibilities require the

candidate to,

 Take ownership of project deliverables as appropriate and requested by the Solutions

architecture and delivery capability.

 Work aside other team members to deliver projects.

 Ensure technical queries are resolved promptly in order to ensure project delivery remains on

time and on budget and delivers fit for purpose solutions into operations consistent with

technical strategy.

 Identify areas for improvement in existing solutions and contribute to new solution strategy.

 Plan, agree and implement changes (following change control processes).

 Keep abreast of supplier and market technology trends and developments.

 Focus on customer service and solution quality

 Provide training sessions and ensure documentation provided to operations and support

teams on new solutions as necessary.

 Act as point of support escalation for operational support team

Project People is acting as an Employment Agency in relation to this vacancy.