Job Title: | Broadcast Support Specialist |
Contract Type: | Permanent |
Location: | City of London |
Industry: | |
Salary: | Negotiable |
REF: | ERIC/BROADsupport/KM_1644920071 |
Contact Name: | Kate Matthews |
Contact Email: | Kate.Matthews@projectpeople.com |
Job Published: | about 2 years ago |
Job Description
The Opportunity
The role is primarily focused on project delivery and requires excellent time management and delivery
commitment. As Broadcast Support Specialist, you will be responsible for providing detailed technical
knowledge in both video and audio coding and transcoding systems. You will work proactively and
provide business support to establish and improve the business for the respective products or
services, along with being a third line support when required. The role encompasses an element of
3rd line support, particularly in the delivery phase, and there is a strong focus on documenting and
handing solutions over to operational support.
The Company
Our client is one of the world's leading media services companies. Working with broadcasters, content
owners, platform operators and brands, the company blends technology and creative expertise to
provide a range of services; from playout, multi-platform media management and distribution through
to access services, metadata, content discovery, companion applications and brand consultancy.
.
The Person
You will have strong experience in a Media Management operational setting and direct experience
with investigation and trouble shooting. As well as knowledge and/or experience in the following:
Experience supporting and configuring transcode supporting technologies such as AQC and
audio level correction e.g Telestream, Aurora, Vid Checker, Minnetonka Audio Tools Server.
Provide technical problem solving to translate identified opportunities into detailed technical
offering, and proposals
Act as Subject Matter Expert in video and audio coding and transcoding systems and
technologies, including live streaming
Provide technical problem solving to translate identified opportunities into detailed technical
offering, and proposals
Carry out detailed design and implementation as required for solution delivery
Be able to be on call on a rota basis to provide support when required
Substantial experience of project delivery and Support (including at least some demonstrable
3rd line experience) in a fast moving 24/7 environment.
Basic experience of Windows/Linux scripting and script debugging. Experience in XML, and
API(REST&SOAP)
Understanding of IP networking and common protocols such as FTP.
Experience of managing 3rd party software vendors with regard to ensuring maximum
support effectiveness.
Experience with building, configuring and deploying video transcoders. Eg: Telestream
Vantage and FFMPEG
Knowledge of broadcast video formats, protocols, and encoding standards.
Responsibilities
The Engineer is responsible for ensuring the quality of solutions. Key responsibilities require the
candidate to,
Take ownership of project deliverables as appropriate and requested by the Solutions
architecture and delivery capability.
Work aside other team members to deliver projects.
Ensure technical queries are resolved promptly in order to ensure project delivery remains on
time and on budget and delivers fit for purpose solutions into operations consistent with
technical strategy.
Identify areas for improvement in existing solutions and contribute to new solution strategy.
Plan, agree and implement changes (following change control processes).
Keep abreast of supplier and market technology trends and developments.
Focus on customer service and solution quality
Provide training sessions and ensure documentation provided to operations and support
teams on new solutions as necessary.
Act as point of support escalation for operational support team
Project People is acting as an Employment Agency in relation to this vacancy.