AZURE SUPPORT TECHNICIAN - CONTRACT - REMOTE

AZURE SUPPORT TECHNICIAN - CONTRACT - REMOTE

Leading Managed Services Provider requires an Azure Support Technician to join their ongoing project.

Description

Title: 2nd Line Support Technician - Azure Desktop

Location: Remote - Base Location Edinburgh

6 Months contract

Must have experience of providing technical support at 2nd level in Azure Desktop environment. Working hours are Monday to Friday with no on call responsibilities however there may be a requirement to work outside of business hours to suit customer needs.

Main Responsibilities

• Progressing end user incidents referred from the Service Desk using approved tools and in compliance with the Incident process.
• Telephone contact with end users.
• Able to work under pressure in remote environment.
• Investigating and diagnosing technical Azure desktop issues passed over from Service Desk.
• Working with Tech Leads and other team members on mitigation and resolution of the incidents.
• Resolving or transferring incidents to appropriate Support Groups.
• Applying timely and accurate updates to assigned incidents.
• Tracking SLA expiry times and resolving incidents within SLA deadlines.
• Updating knowledge documents and raising request for new KSDs.
• Identifying incident trends and potential service improvements and communicating them via the appropriate channels.

QualificationsCore Skills Essential

• Previous experience in a customer facing 2nd Level Support role
• Background in end user support and customer service environments
• Excellent Microsoft Azure knowledge and skills.
• Good Microsoft Office 365 knowledge
• Excellent Communication skills both written and verbal
• Excellent time management skills
• Willingness to learn and develop IT knowledge
• Ability to analyse issues and identify the best solutions within SLA.
• Candidate will require RBS PES clearing

Desirable

• Previous experience in working in Azure 2nd Line support role.
• Knowledge of Microsoft VBA, Powershell scripting skills
• Exposure to Citrix Technologies
• Knowledge of Windows 2012 and 2016 Server technologies
• Exposure to vSphere.
• Exposure to Microsoft Virtulisation, Appv5, HyperV technologies
• Understanding of ITIL processes

Please apply via this ad in the first instance or send a CV with covering note or contact me on 07587743762 or Balla@projectpeople.com

Project People is acting as an Employment Business in relation to this vacancy.