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APPLICATION SUPPORT ENGINEER - (Windows, SQL / T-SQL, VB.Net)

Job Title: APPLICATION SUPPORT ENGINEER - (Windows, SQL / T-SQL, VB.Net)
Contract Type: Permanent
Location: Wolverhampton, West Midlands
Industry:
Salary: Negotiable
Start Date: ASAP
REF: SUP/WOLVS/ROB_1521220070
Contact Name: Robert Hudson
Contact Email: robert.hudson@projectpeople.com
Job Published: 6 months ago

Job Description

Reporting to the Support Manager, the successful candidate will be responsible for:

  • Incident logging, investigation and escalation.
  • Analysis of problems and their root-causes for incidents raised by customers
  • Adherence to agreed KPI's
  • Remote and on-site installations/upgrades of client systems
  • Visiting client sites as and when required
  • Working closely with other departments across the organisation.

KNOWLEDGE & EXPERIENCE:

EXPERIENCE

  • Minimum 2 years commercial experience in a technical client-facing role.
  • Strong commercial MS SQL experience.

KEY TECHNICAL SKILLS

  • Knowledge of T-SQL, including stored procedures, functions and synonyms.
  • Experience working with MS SQL Server 2008 (and above) installation, sizing and performance troubleshooting.
  • Windows and Network experience, including Window Server 2008 onwards, Active Directory and Windows security, IIS, COM+/MTS, DCOM, MMQ

KEY COMPETENCIES

  • Methodical, hardworking and enthusiastic with the ability to work under pressure, and with competing priorities.
  • Strong written and verbal communication skills (face-to-face and telephone).
  • Excellent time management skills.
  • Logical thinking with proven problem-solving abilities.
  • Strong sense of ownership and client focus.

DESIRABLE

  • Programming experience in VB.Net or C# would be advantageous
  • PowerShell scripting knowledge.
  • Proven experience of client relationship development.
  • Experience in the financial market place would be beneficial.
  • A degree or equivalent level qualification

Please note that as part of the interview process, candidates will be required to take a technical test.

Project People is acting as an Employment Agency in relation to this vacancy.