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3rd Line Shared Service Support Engineer (VMware & Windows)

Job Title: 3rd Line Shared Service Support Engineer (VMware & Windows)
Contract Type: Permanent
Location: Berkshire, England
Industry:
Salary: Competitive Salary & Package
Start Date: ASAP
REF: 3rdLineSupp/TC/016_1608201897
Contact Name: Tommy Clifford
Contact Email: tommy.clifford@projectpeople.com
Job Published: 4 months ago

Job Description

3rd Line Shared Service Support Engineer (VMware & Windows)

Bracknell and flexibility to travel to Basingstoke

A national security clearance is required for this role but candidates not holding this level of clearance will be considered.

Are you proactive, determined Third Line support engineer with proven hand on skills? Can you adapt to new challenges and work flexibly across multiple accounts within a large support team? Do you want to shape your world and change the way the world works? Do you want to collaborate and achieve together with committed people to deliver an effective third line service to high levels of customer satisfaction? This is your world and your opportunity to shape it for the better.

We are looking for a Third Line Shared Service Support Engineer to work collaboratively across our accounts within the shared service. Your role will involve direct technical support for all of services as part of the 3rd Line Team and assist in the day to day operations and duties of the SD-WAN Service. The engineer will also work with the current support personnel to understand the products and their use across the shared service and to develop their diagnostic skills / capability.

Your experience

The types of activities to be undertaken are:

o Investigation of issues relating to the shared service:

o VMware V6.x

o Windows 2016/19 Servers

o MS Service Center ( MS SCSM, SCOM etc)

o MS AD

o RX hardware

  • Generation of Support documentation
  • Maintain full and accurate records and progress all customer fault reports and technical enquiries
  • Maintain full and accurate records and progress all customer fault reports and technical enquiries

Specific Duties for Shared Service team

Engineers allocated to Shared Service are responsible for the following:

  • Re-Installation (including method statements)
  • Configuration
  • Service handover (including handover documentation)
  • System Monitoring & Event management (office hours)
  • On Call support
  • Collation of Performance & Availability Data

3rd line engineers require a high level of technical knowledge of the products in scope and its implementation

  • Work 8x5 and part of OOH Shift cover team

Project People is acting as an Employment Agency in relation to this vacancy.