3rd Line Messaging Support Engineer

3rd Line Messaging Support Engineer (2200039B)

Basingstoke

*clearance is required for this role but candidates not holding this level of clearance will be considered*

Leading IT Services Provider in the defence sector require a skilled 3rd Line messaging Support to join their team in Basingstoke.

The role will involve:

• Incident management - Incident logging, triage and assignment on required toolsets. Manage the Incident to resolution in conjunction with the 3rd parties, keeping the record updated in accordance with agreed WI and Acting as a point of escalation.

• Change management - Support and participate as required in all Change Management Activities updating changes when completed. Raise emergency changes if required.

• Release management - regular software deployments and patching of estate.
• Request fulfillment - Implementation of Service Requests and project work where achievable.
• Knowledge Sharing - Production of KBA's and/or Work Instructions to enable and assist colleagues and/or 2nd line

Your experience

• Experience working in a 3rd Line support role
• MS Exchange 2019
• MS Skype for Business 2019
• Work with other team members to reduce risks and improve service
• Automate manual tasks
• Technically Impact Change Requests on System Centre Service Manager
• Review the HLD, LLD documents for a new projects
• Microsoft Windows Server 2008 onwards
• Active Directory & Group Policy
• Security Hardening of IT Estate

Please apply via this site in the first instance, or send a CV with a covering note to Amber.Lowman@projectpeople.com

Project People is acting as an Employment Business in relation to this vacancy

Project People is acting as an Employment Business in relation to this vacancy.