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3RD LEVEL TECHNICAL SPECIALIST - REMOTE - CONTRACT

Job Title: 3RD LEVEL TECHNICAL SPECIALIST - REMOTE - CONTRACT
Contract Type: Contract
Location: Edinburgh, Scotland
Industry:
Salary: Negotiable
REF: BJ-3rd Level-22_1646395017
Contact Name: Balla J
Contact Email: Balla@projectpeople.com
Job Published: 4 months ago

Job Description

3RD LEVEL TECHNICAL SPECIALIST - REMOTE - CONTRACT

We are hiring for our client who provides infrastructure services for a large financial organisation from a base in Edinburgh. The primary service managed is a virtual client services (VCS) platform for 80k users but recent additions include Web, SharePoint and VDI services. The 3rd Level Technical Specialist will join a small but highly skilled team of technical experts who ensure that the managed platforms are reliable and available and service meets end user expectations. This role will attract an independent thinker who has a broad experience of systems running on Windows Server technology.

Contract: 6 months

Remote Work/Work from Home

Key Activities:

  • Dealing with user Incidents referred from the 2nd Level support team.
  • Liaising with other client support teams and vendors to investigate issues.
  • Providing technical input to Major Incident recoveries.
  • Owning and taking actions to resolve Problems.
  • Undertaking Release (security and vulnerability patching), build image creation and build test activities.
  • Raising and performing infrastructure changes.
  • Assisting Projects with infrastructure build-out and service transformation activities

Responsibilities:

  • Creating new virtual client server and infrastructure builds, updating the CMDB and build manager toolsets.
  • Building and configuring new platform environments, following designs produced by the Solution Architects.
  • Supporting Client Application Packaging team to get an Application installed on the virtual platform.
  • Developing new build configurations to optimise application launch times and application performance.
  • Designing tests to validate the implementation of changes.
  • Raising test and change paperwork and performing changes to maintain the currency and integrity of the infrastructure supported.
  • Reviewing SCOM alerts raised for the server infrastructure and liaising with Service Management to refine the Enterprise Management monitoring.
  • Monitoring the performance of the file clusters hosting user profiles and highlighting resource constraints.
  • Modifying user profile configurations (GPO and AppSense Environment Manager) to fix issues and add new functionality.
  • Analysing Windows Server performance data and employing tools such as Wireshark, Fiddler and Aternity to identify issues, bottlenecks, capacity limitations and constraints.
  • Troubleshooting complicated Incidents involving many inter-connected components using formal Problem Analysis methodologies to identify root cause.

Essential Skills

  • SQL 2008, 2014 & 2016 Administration
    * VMWare ESX Technologies
    * Citrix Technologies (Xenapp/XenDesktop/Netscaler)
    * Microsoft Server Operating Systems, in particular Windows 2012 R2, 2016, 2019
    * Windows Deployment Tools e.g. WDS and WSUS
    * Windows Scripting Technologies (VBSCript/Powershell)
    * Microsoft Active Directory
    * Microsoft Clustering including DFS Configuration
    * Understanding of Microsoft SQL Server

Please apply via this ad in the first instance or send a CV with covering note or contact me on 07587743762 or Balla@projectpeople.com

Project People is acting as an Employment Business in relation to this vacancy.