2nd Line Support X2

2nd Line Support x2

Leeds

My client has two vacancies for a 2nd line support/service desk analyst for a 3 month rolling contract. The successful support analysts/service desk analysts will perform 2nd line type technical support services to customers. Therefore, along with in-depth technical skills, strong customer service and communication skills are required too.

Job Description:

* Incident resolution via service desk tools or direct desk side engagement with the customer.
* Customer coaching.
* Involvement in project implementation and moves and changes.
* Support of Remote Working.
* Maintain effective working relationships with other support teams.
* Identify potential technology improvements where possible and improvements in how technology can be used to support the business.
* Participate in testing new applications and hardware as required.
* Communicate effectively with key business users regarding day-to-day support.

Experience and Skill Set:

Technical support proficiency for the following applications:
* Windows 7 & MacOS
* Microsoft Office 2013 (including Outlook)
* Lotus Notes
* Citrix
* Blackberry's
* Cisco AnyConnect (VPN)
* iOS & Android Support

Project People is acting as an Employment Business in relation to this vacancy.