2nd Line Support Technician

2nd Line Support Technician - Contract - Birmingham

A global IT services company is searching for a 2nd Line Support Technician to join their team on customer site in Birmingham.

The 2nd Line Support Technician will sit on an on-site Tech Bar alongside the customer's permanent employees and handle technical queries such as:

• Laptop issues (Candidates need to have a broad background in supporting different laptops brands e.g. HP, Lenovo, Dell etc.)
• Mobile phone issues (iOS/Android/Blackberry etc.)
• Microsoft Office (e.g. how to merge folders)
• Skype for Business
• Data recovery (e.g. laptop drive crashed)

Candidates need to have excellent communication skills and be customer facing and have previous experience in a face-to-face support role.

To apply, please send your CV to leanne.summers@projectpeople.com.

Project People is acting as an Employment Business in relation to this vacancy.