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2nd Line Support Engineer (System Admin)

Job Title: 2nd Line Support Engineer (System Admin)
Contract Type: Permanent
Location: Bracknell, Berkshire
Salary: Negotiable
REF: 2LSESA-BRK_1659108678
Contact Name: Amber Lowman
Contact Email:
Job Published: 4 months ago

Job Description

2nd Line Support Engineer (System Admin)


*security clearance is required for this role but candidates not holding this level of clearance will be considered*

Leading IT Services Provider in the defence sector require a skilled 2nd Line Support Engineer (System Admin) to join their team in Bracknell.

Your role

We are looking for a 2nd Line Support Engineer to Support the existing Shared Service. The role will involve:

  • Incident Management: Incident logging, triage and assignment on required toolsets. Manage the Incident to resolution in conjunction with the 3rd parties, keeping the Service Desk record in both Toolsets updated in accordance with agreed Work Instruction and assign any escalations to 3rd Line.
  • Event Management: Monitor Notifications and Events generated by automated systems and act as required when particular events/notifications occur.
  • Problem Management: Will manage, monitor and resolve Problems in accordance with agreed SLA's
  • Patch Deployment: Deployment of monthly security patches to Microsoft server environments using the Microsoft SCCM toolset.
  • Change Management: Support and participate as required in all Change Management Activities
  • Request Fulfilment: Will receive and fulfil simple Service Requests to provision end-user access to the hosting environment.

Your experience

  • Experience in supporting secure IT infrastructures
    • Windows Server 2019
    • AD Directory & Group Policy
    • MS Certificate Services
  • Experience in incident resolution and/or system management of secure IT infrastructures
  • Understanding of basic Networking skills - Cisco/Juniper and Citrix SDX Load Balancers
  • Good understanding of DNS/ DHCP protocols
  • Basic knowledge of Microsoft Endpoint Configuration Manager (MECM)
  • Good understanding of VMware ESXi and vCentre
  • Management of Anti-Virus management and reporting

Desirable experience

  • MS SharePoint
  • MS Exchange 2019
  • MS Skype for business 2019
  • Networking and Management tools
  • McAfee EPO

Please apply via this site in the first instance, or send a CV with a covering note to

Project People is acting as an Employment Business in relation to this vacancy

Project People is acting as an Employment Agency in relation to this vacancy.