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2nd Line Support Engineer (24x7)

Job Title: 2nd Line Support Engineer (24x7)
Contract Type: Permanent
Location: Bracknell, Berkshire
Industry:
Salary: Negotiable
REF: UN/009/SP_1655749903
Contact Name: Uma Nidhi
Contact Email: Uma.Nidhi@projectpeople.com
Job Published: about 2 months ago

Job Description

2nd Line Support Engineer (24x7)- (Security Cleared)

Permanent

**A national security clearance is required for this role but candidates not holding this level of clearance will be considered**

Leading Managed Services Provider in the Defence Sector require a 2nd Line Support Engineer to join their successful Practice .

The role will involve

  • Incident Management: Incident logging, triage and assignment on required toolsets. Manage the Incident to resolution in conjunction with the 3rd parties, keeping the Service Desk record in both Toolsets updated in accordance with agreed Work Instruction and assign any escalations to 3rd Line.
  • Event Management: Monitor Notifications and Events generated by automated systems and act as required when particular events/notifications occur.
  • Problem Management: Will manage, monitor and resolve Problems in accordance with agreed SLA's
  • Patch Deployment: Deployment of monthly security patches to Microsoft server environments using the Microsoft SCCM toolset.
  • Change Management: Support and participate as required in all Change Management Activities
  • Request Fulfilment: Will receive and fulfil simple Service Requests to provision end-user access to the hosting environment.

Your experience

  • Experience in supporting secure IT infrastructures
    • Windows Server 2019
    • AD Directory & Group Policy
    • MS Certificate Services
  • Experience in incident resolution and/or system management of secure IT infrastructures
  • Understanding of basic Networking skills - Cisco/Juniper and Citrix SDX Load Balancers
  • Good understanding of DNS/ DHCP protocols
  • Basic knowledge of Microsoft Endpoint Configuration Manager (MECM)
  • Good understanding of VMware ESXi and vCentre
  • Understanding of SQL Server 2019
  • Management of Anti-Virus management and reporting - McAfee EPO

If you are interested please apply via this ad in the first instance or send a CV with covering note to Uma.Nidhi@projectpeople.com

Project People is acting as an Employment Agency in relation to this vacancy.