2nd Line Support Engineer

2nd Line Support Engineer - Contract - Poole, Dorset.

Office 365 / Windows 7/10.

A global IT services company is searching for a 2nd Line Support Engineer with strong desktop / deskside support skills to join their team in Poole on a long-term contract basis.

You will be responsible for providing on-site desktop support for technical infrastructure to 50+ end users at a customer site in Poole; advising and assisting users in solving problems related to software, hardware, networks and peripherals using available technology.

Role:

• Hardware & software break fix including IMAC services
• Software and system fault diagnosis, analysis and fix.
• Case management of incidents via Customer ServiceNow in line with SLA's
• Hands and eyes diagnosis for remote network team
• Liaising with other teams or vendors to resolution
• Assisting with projects as they arise (network device refreshes etc)
• Proactively keep customer updated with problem status at all times
• Identifying and reporting risks in accordance with guidelines
• Manage the refresh of customer laptops after the lease period
• Comply with Asset Management policies

Skills and Experience Required:

• PC/Desktop support knowledge including Windows 7/10 & Office 365
• Excellent communication and people skills
• Experience in providing remote support and using remote desktop tools
• A good understanding of networking and network infrastructure (WAP's, switches)
• Good knowledge of laptop hardware
• Administering Windows shares and file permissions

To apply, please send your CV to leanne.summers@projectpeople.com.

Project People is acting as an Employment Business in relation to this vacancy.