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2nd Line Support Engineer

Job Title: 2nd Line Support Engineer
Contract Type: Contract
Location: Poole, Dorset
Salary: Daily Rate
Start Date: ASAP
Duration: 6 months +
REF: FJS/LS/Poole_1574077149
Contact Name: Leanne Summers
Contact Email:
Job Published: over 1 year ago

Job Description

2nd Line Support Engineer - Contract - Poole, Dorset.

Office 365 / Windows 7/10.

A global IT services company is searching for a 2nd Line Support Engineer with strong desktop / deskside support skills to join their team in Poole on a long-term contract basis.

You will be responsible for providing on-site desktop support for technical infrastructure to 50+ end users at a customer site in Poole; advising and assisting users in solving problems related to software, hardware, networks and peripherals using available technology.


  • Hardware & software break fix including IMAC services
  • Software and system fault diagnosis, analysis and fix.
  • Case management of incidents via Customer ServiceNow in line with SLA's
  • Hands and eyes diagnosis for remote network team
  • Liaising with other teams or vendors to resolution
  • Assisting with projects as they arise (network device refreshes etc)
  • Proactively keep customer updated with problem status at all times
  • Identifying and reporting risks in accordance with guidelines
  • Manage the refresh of customer laptops after the lease period
  • Comply with Asset Management policies

Skills and Experience Required:

  • PC/Desktop support knowledge including Windows 7/10 & Office 365
  • Excellent communication and people skills
  • Experience in providing remote support and using remote desktop tools
  • A good understanding of networking and network infrastructure (WAP's, switches)
  • Good knowledge of laptop hardware
  • Administering Windows shares and file permissions

To apply, please send your CV to

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