2nd Line Resolver
Type of role: permanent
Start date: ASAP
Our client is among the world's leading global IT service providers and they are now looking for 2nd Line Resolver (24/7 365 days).
The role holder is self-sufficient when resolving routine problems or enquiries across several products, product sets and systems or technologies for multiple customers. The role holder is competent when working under pressure and has a degree of autonomy when dealing with unexpected problems, more complex escalations and helping to maintain the availability of the IT services delivered to end users. The role holder also delivers low to medium complexity work packages as part of customer implementation projects.
3 shifts per day, 4 days on 4 days off, 4 nights on then 4 nights off then back to days
- Server and Networking area ServiceNow
- Service Center or ServiceNow
- Basic infrastructure knowledge - Vmware, Active Directory
Project People is acting as an Employment Agency in relation to this vacancy.