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2nd Line Resolver

Job Title: 2nd Line Resolver
Contract Type: Permanent
Location: Basingstoke, Hampshire
Industry:
Salary: Negotiable
REF: 20200202_1580743520
Contact Name: Damian Wolski
Contact Email: Damian.Wolski@projectpeople.com
Job Published: 10 months ago

Job Description

2nd Line Resolver

Location: Basingstoke

Type of role: permanent

Start date: ASAP

The client

Our client is among the world's leading global IT service providers and they are now looking for 2nd Line Resolver (24/7 365 days).

The role

The role holder is self-sufficient when resolving routine problems or enquiries across several products, product sets and systems or technologies for multiple customers. The role holder is competent when working under pressure and has a degree of autonomy when dealing with unexpected problems, more complex escalations and helping to maintain the availability of the IT services delivered to end users. The role holder also delivers low to medium complexity work packages as part of customer implementation projects.

Shift pattern:

3 shifts per day, 4 days on 4 days off, 4 nights on then 4 nights off then back to days

Skills required

  • Server and Networking area ServiceNow
  • Service Center or ServiceNow
  • Basic infrastructure knowledge - Vmware, Active Directory

Project People is acting as an Employment Agency in relation to this vacancy.