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2nd Line Network Support (24x7) - Permanent - Berkshire

Job Title: 2nd Line Network Support (24x7) - Permanent - Berkshire
Contract Type: Permanent
Location: Berkshire, England
Salary: Negotiable
Start Date: ASAP
REF: PP/P/SLnSC/FC_1609848901
Contact Name: Fred Cope
Contact Email:
Job Published: 6 months ago

Job Description

2nd Line Network Support (24x7) - Permanent - Berkshire

*please note that a level of security clearance is required for this role however other candidates will be considered

Leading Defence industry Managed Services Provider require a 2nd Line Network Engineer to provide support on a 24/7 shift pattern.

The role:

  • Event Management: Monitor Notifications and Events generated by automated systems and act as required when particular events/notifications occur.
  • Incident Management: Incident logging, triage and assignment on both Microsoft System Centre Service Manager and ServiceNow Toolset.
  • Manage the Incident to resolution in conjunction with the 3rd parties
  • Problem Management: Will manage, monitor and resolve Problems in accordance with agreed SLA's
  • Patch Deployment: Deployment of monthly security patches to Microsoft server environments using the Microsoft SCCM toolset.
  • Change Management: Support and participate as required in all Change Management Activities
  • Request Fulfilment: Will receive and fulfil simple Service Requests based on the defined Service Catalogue including add, change or remove access to Production or Pre-Production.

Your experience

  • Good understanding and working knowledge of core routing and switching at CCNP level as a minimum
  • Hands-on experiencing in troubleshooting enterprise networks
  • Good understanding of IP routing (BGP, OSPF, static routing, HSRP, VRF, tunneling protocols)
  • Good understanding of Layer 2 technologies (VLANs, port-security, 802.1X, spanning-tree)
  • Experience with firewalls - Cisco Firepower, Cisco ASA and related features (ASDM, ACLs, IPSEC VPNs)
  • Experience working with Cisco Catalyst switches, Cisco Nexus switches, Cisco ISR and ASR routers, and Cisco ISE
  • Knowledge of Cisco ACI
  • Understanding of network-level encryption

Please apply via this site in the first instance or send a CV with covering note to

Project People is acting as an Employment Agency in relation to this vacancy.