2nd Line Network Support (24x7) - Permanent - Berkshire

2nd Line Network Support (24x7) - Permanent - Berkshire

*please note that a level of security clearance is required for this role however other candidates will be considered

Leading Defence industry Managed Services Provider require a 2nd Line Network Engineer to provide support on a 24/7 shift pattern.

The role:

• Event Management: Monitor Notifications and Events generated by automated systems and act as required when particular events/notifications occur.
• Incident Management: Incident logging, triage and assignment on both Microsoft System Centre Service Manager and ServiceNow Toolset.
• Manage the Incident to resolution in conjunction with the 3rd parties
• Problem Management: Will manage, monitor and resolve Problems in accordance with agreed SLA's
• Patch Deployment: Deployment of monthly security patches to Microsoft server environments using the Microsoft SCCM toolset.
• Change Management: Support and participate as required in all Change Management Activities
• Request Fulfilment: Will receive and fulfil simple Service Requests based on the defined Service Catalogue including add, change or remove access to Production or Pre-Production.

Your experience

• Good understanding and working knowledge of core routing and switching at CCNP level as a minimum
• Hands-on experiencing in troubleshooting enterprise networks
• Good understanding of IP routing (BGP, OSPF, static routing, HSRP, VRF, tunneling protocols)
• Good understanding of Layer 2 technologies (VLANs, port-security, 802.1X, spanning-tree)
• Experience with firewalls - Cisco Firepower, Cisco ASA and related features (ASDM, ACLs, IPSEC VPNs)
• Experience working with Cisco Catalyst switches, Cisco Nexus switches, Cisco ISR and ASR routers, and Cisco ISE
• Knowledge of Cisco ACI
• Understanding of network-level encryption

Please apply via this site in the first instance or send a CV with covering note to Fred.Cope@Projectpeople.com

Project People is acting as an Employment Agency in relation to this vacancy.