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2nd Line Azure Support Engineer (Migration/Deployment/Rollout)

Job Title: 2nd Line Azure Support Engineer (Migration/Deployment/Rollout)
Contract Type: Contract
Location: London, England
Salary: Negotiable
Start Date: ASAP
Duration: 6 Months
REF: FJS_PP-C-CB-H-AS_1649061425
Contact Name: Cassie Butcher
Contact Email:
Job Published: about 2 months ago

Job Description

2nd Line Azure Support Engineer (Azure Migration/Deployment Engineer/Rollout Engineer) is urgently required by our Global IT Services Company for an initial 6 months rolling contract, to be based remotely from home, UK (UK Only).

Responsibilities & Skills:

  • Must have Azure migration support experience
  • Excellent Microsoft Azure knowledge, skills and experience
  • Must have experience of one of the following: Azure Console, Azure Portal, Azure Citrix Director
  • You will have experience of providing technical support at 2nd level in Azure Desktop environment.
  • Progressing end user incidents referred from the Service Desk using approved tools and in compliance with the Incident process. Telephone contact with end users. Able to work under pressure in remote environment.
  • Investigating and diagnosing technical issues passed over from Service Desk.
  • Working with Tech Leads and other team members on mitigation and resolution of the incidents. Resolving or transferring incidents to appropriate Support Groups.
  • Applying timely and accurate updates to assigned incidents. Tracking SLA expiry times and resolving incidents within SLA deadlines.
  • Identifying incident trends and potential service improvements and communicating them via the appropriate channels.
  • Must have previous experience in a customer facing 2nd Level Support role
  • Background in end user support and customer service environments
  • Good Microsoft Office 365 knowledge

This is an urgent requirement; please apply as soon as possible if you would like to be considered.

The Company

A leading global IT services organisation with 10,000 employees and annual revenue of nearly £2 billion in the UK alone. Projects delivered for private, Government, International and Defence customers are some of the largest and most technically innovative solutions found in the world. Their business is rapidly expanding to meet current and future commitments due to numerous exciting programmes currently being developed. These solutions will use the latest technology to resolve some of the most complex requirements for a challenging group of customers.

Project People and our clients are fully committed to developing an inclusive workforce. Applications are always fully considered, irrespective of race, gender, faith, sexual orientation, ethnic origin or part-time status.

Project People is acting as an Employment Business in relation to this vacancy.