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1st/2nd Line IT Support Analyst

Job Title: 1st/2nd Line IT Support Analyst
Contract Type: Permanent
Location: Oxfordshire, England
Salary: Negotiable
Start Date: A.S.A.P
REF: AC/013312_1615312736
Contact Name: Amanda Cager
Contact Email:
Job Published: 8 months ago

Job Description

This company are undertaking a major business transformation, underpinned by significant investment in their technology and the role represents an exciting opportunity to join the Technology team.

Great benefits are also on offer with a fantastic working environment. This is a new role working within a small team so the position offers variety and the opportunity to really add value.

Job Purpose:

To provide effective and efficient 1st & 2nd technical line support to internal customers and to support the Service Delivery Manager.

Key responsibilities:

  • Provide end user support and technical issue resolution, which includes end-user devices, infrastructure services, local and wide area networking, business applications, cloud hosted services, mobile devices, cyber security and other technologies as required
  • Ensures the Technology department meets the agreed services levels
  • Follows Technology processes and actively contributes to the knowledge base for Technology use and for internal customers' self service
  • Help co-ordination of Major Incidents and provides communication to relevant stakeholders

Experience needed:

  • Experience in providing 1st & 2nd line end user support and hands-on administration of the following technologies and services in an enterprise environment is required:
  • Managing modern Microsoft desktop environments
  • Troubleshoot end user devices
  • Entry level administration of Microsoft 365 environments
  • End user Active Directory administration
  • Troubleshoot basic networking issues: DNS, DHCP and TCP/IP

Experience and knowledge of the following is desirable:

  • PowerShell Scripting
  • Networking concepts & protocols
  • Window Server Administration

For finer details on the role please contact Amanda Cager - - 07796 302988.

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