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1st Line Support - (IPTV, VOD, OTT, Broadcasting)

Job Title: 1st Line Support - (IPTV, VOD, OTT, Broadcasting)
Contract Type: Contract
Industry:
Salary: excellent shift rates
Start Date: ASAP
Duration: 6 Months +
REF: SM/C/DAS1
Contact Name: Salome Maybanks
Contact Email: salome.maybanks@projectpeople.com
Job Published: over 7 years ago

Job Description

1st Line Support - (IPTV, VOD, OTT, Broadcasting) - 6 Month + Contract - Slough

Shift work - 4 on, 4 off (12 hour shifts)

  • Responsible for 1st level operation and maintenance (O&M) of IP delivery solutions and services.
  • Support 2nd level team in meeting or exceeding the IP Nodes network availability targets & responsibilities.
  • To do 1st level investigation of alarms & faults/cause related to system/network problem

Candidate Prerequisites

  • Industry experience: Telecom/ISP/Enterprise/TV Broadcasting
  • Must have excellent communication skills and able to handle end Customers to ensure their problems are addressed
  • Experience in SRF support activities and troubleshooting of IP related networks issues and tickets (Routers , switches and Firewall etc.)
  • Good Experience of Multi-Vendor Routing and switching products like CISCO ASR, Juniper (MX , TX and PTX) series ,Alcatel SR-7750 , Alcatel ESS7 switches.
  • Working experience on MPLS, Multicast, BGP,OSPF, VPLS, L2VPN, L3VPN, VLAN, STP, LAG and switching technologies

Technical Requirements:

  • Possess understanding of below items:
  • Experience of working on technologies like IPv4,IPv6 , MPLS , Ethernet Frame Relay , ATM etc.
  • Experience of working over Multi-vendor Routing and switching products like Cisco ASR 9k , CISCO ASR 10K , Juniper (MX , TX and PTX) series ,Alcatel SR-7750 , Alcatel ESS7 switches.
  • Experience of working on Routing and switching Protocols like VRRP, OSPF, ISIS, BGP, LDP, RSVP, BFD, STP
  • Handling of incidents & outages for restoration.
  • Any IP Certifications like CCNA , CCNP, CCIP, JNCIA , ETCP etc is mandatory .
  • Technical expertise in IPTV and OTT field, including Head-end design, IPTV middle ware, Video on Demand, IPTV& OTT system integration and 3rd party STB integration.
  • Understanding of the business processes in the IP domain .
  • Hands-on work experience on Managing IP based Network services network and remote trouble shooting.
  • Understanding of IP network elements and IP planning
  • Personal network & contacts vendors
  • Managing & Configuration of IP Products like Routers , switches and Firewall
  • Providing information to users/customer about service availability and the procedures for obtaining these services.
  • End-to-End understanding of IP Network Architecture is must.
  • Understanding of OSI Model, TCP/IP protocol suite (ARP, ICMP, TCP, UDP, SNMP, FTP, TFTP,HTTP,RTMP,IGMP,PIM,DNS)
  • Good Knowledge of TCP/IP
  • Working knowledge of below mentioned IP products and vendors -
  • CISCO Routers --- ASR 9k , ASR 10K, 7600, 7200 series
  • Alcatel Routers --- SR-7750
  • Alcatel Switches --- ESS7
  • Juniper Routers ---- MX , TX , PTX series
  • Huawei Routers ---- NE-40E
  • Red back Routers ---- SE600, SE 1200
  • Cisco Switches ---- Nexus 5K , 3400 , 3550
  • Huawei Switches -----S9300

Technical Competencies

Possess understanding of below items :

  • Multiviewer monitoring tools such as Everts VLPro, MVP Maestro, Harris Predator, Kaleido-X.
  • Handling of analyzing tools such as Dectek, Sentry & DVstation(Pixelmatrix)
  • Quality control of all live and VOD content.
  • Monitoring CDN/Headend/OTT network and raising ticket with provider for issues found
  • Application monitoring on multiple devices ( Android, PC etc.,) through tools provided
  • Infrastructure monitoring of CDN/OTT/Headend network through NMS ( Rosa, Nagios )
  • Providing information to users/customer about service availability and the procedures for obtaining these services.
  • Knowledge of Linux/Unix/Windows/VMware upto monitoring and basic troubleshooting level.
  • End-to-End understanding of IPTV headend, TV broadcast flow & connectivity, Network Architecture is must.
  • Understanding of Video/Audio compression standards is must.
  • Video on Demand /Progressive download service is must.
  • Understanding of OSI Model, TCP/IP protocol suite (ARP, ICMP, TCP, UDP, SNMP, FTP, TFTP,HTTP,RTMP,IGMP,PIM,DNS)
  • Routing protocol knowledge
  • Fine tuning with different layer caching servers, Middleware & load balancers is must.
  • Good Knowledge of TCP/IP

If you are interested in this contract opportunity please submit your CV on line or email directly to Salome.Maybanks @ projectpeople.com

Project People Ltd is acting as an Employment Business in relation to this vacancy.