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1st Line Service Desk Agent (Customer Service) - Fujitsu

Job Title: 1st Line Service Desk Agent (Customer Service) - Fujitsu
Contract Type: Permanent
Location: Bracknell, Berkshire
Industry:
Salary: Up to £21195 per annum
Start Date: ASAP
REF: FJS-C-NP-Sdeska3_1601558404
Contact Name: Nancy Pottinger
Contact Email: nancy.pottinger@projectpeople.com
Job Published: 21 days ago

Job Description

1st Line Service Desk Agent (Customer Service) - Fujitsu - Temporary ongoing contract

customer advisor - customer service - call centre - call centre agent - customer support - trouble shooting - helpline - help desk - support team - product support - customer care - customer service representative - customer service agent - inbound customer service representative - 1st line support - 1st line service - Fujitsu - MOD - First line support - problem solving

Bracknell - Day shifts - 40 hours per week

£10.19 p. h. / £21K p.a.

customer advisor - customer service - call centre - call centre agent - customer support - trouble shooting - helpline - help desk - support team - product support - customer care - customer service representative - customer service agent - inbound customer service representative - 1st line support - 1st line service - Fujitsu - MOD - First line support - problem solving

Fujitsu's Service Desk supports around 250,000 Ministry of Defence users globally 24 x 7, for fault reporting and providing end-to-end operational service. We are looking for reliable and enthusiastic customer service agents to join our expanding team and kick start their career in IT.

As a First Line Agent at Fujitsu you will be a key team member responsible for taking support calls as well as using the live web chat function to resolve IT queries therefore candidates are required to have excellent communication and customer service skills.

Fujitsu provide full training for the role but candidates should have the following skills and experience:

  • Basic knowledge of Office 365, Outlook and general IT plus Mobile devices
  • Good understanding of customer service and relationships
  • Drive and determination
  • Tolerant
  • Excellent time management
  • Has a flexible approach and works well under pressure

What we offer

You will begin on a pay rate of £9.30 which will go up to £10.19 once you have submitted a clearance form. This is easily submitted prior to starting the role.

Normal working hours are on an 8 hour shift basis working anytime between 7am and 7pm on weekdays and weekends (weekends & bank holidays are on an occasional basis, with individuals working around one weekend in 8 as a guide)

The reward for the right candidate is an excellent opportunity to join a leading global IT organisation offering excellent long term career prospects.

Project People is acting as an Employment Agency in relation to this vacancy.