| Job Title: | Travel Booking Agent |
| Contract Type: | Permanent |
| Location: | Oxfordshire, England |
| Industry: | |
| Salary: | Negotiable |
| Start Date: | ASAP |
| REF: | PP/P/TBA/HC_1528470658 |
| Contact Name: | Holly Copley |
| Contact Email: | Holly.COPLEY@projectpeople.com |
| Job Published: | over 7 years ago |
Job Description
Travel Booking Agent
Luxury Travel Company
Oxfordshire
Responsibilities:
- Producing and checking clients Final Itinerary documents
- Issuing nett IT fares using CAT35 ticketing or building using Manual fare building, making sure all names and flights match the booking
- Issuing published fares ensuring the ticketing date is correct whilst also making sure all names and flights match the booking
- Making cost savings by better ticketing or using different contracts.
- Be able to read the airline contracts that we have and understand the terminology associated with the rules and fare notes
- Issuing airline air passes and Japan Rail Passes
- Communicating with Galileo helpdesk and other airlines about problems relating to ticketing or contracts
- Be able to communicate any errors found with tickets and or Journey Desk flights back to Country Specialists resolving the problem quickly and efficiently
- Demonstrating an understanding of the class structure and airline alliances
- Using Galileo to capture personal data such as seat data, meal requests, airline membership details and linking PNRs together
- Managing the airline queues and distributing urgent work from the queues to your colleagues on a rota basis
- Manning the ticketing helpdesk, prioritising and then dealing with reissues, refunds, upgrades, Round the World fares and all other associated ticketing queries
- Check work produced by other ticketers in the team on a rota basis
Requirements:
- GCSE (or equivalent) Grade C or above in Maths and English
- Previous travel industry experience is useful
- Proven ability to meet deadlines and manage time effectively
- Highly organised
- Excellent attention to detail
- Keen to learn and be receptive to continued on-the-job training
- Good communicator at all levels within a business
- Flexible and willing to turn hand to any work that needs to be completed
- Good understanding of Microsoft Word, Excel and Outlook
- Strong team player who is also comfortable working independently
Project People is acting as an Employment Agency in relation to this vacancy.
