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Transition Manager

Job Title: Transition Manager
Contract Type: Contract
Location: Dublin
Salary: Negotiable
REF: TM/C/DP_1651160957
Contact Name: Deepthi Praveen
Contact Email:
Job Published: over 1 year ago

Job Description

Transition Manager

Contract position

Dublin, Ireland (Hybrid Working)

Great opportunity to work as Transition Manager for a high profile , well-loved brand within IT Service company, based out of Dublin, Ireland (Hybrid Working ). We are looking for a Transition Manager who can lead and manage transition activities centred around the Service Desk operation and supporting L2-L4 teams.

Roles & Responsibilities:

  • L1-L4 service readiness and associated activities for each new end market i.e.
    • AWS telephony set-up for Service Desk & testing for each new end market
    • Raise and manage pre-approved changes and RFC's to configure new end market locations and users
    • Review readiness checklist with L1-L4 teams weekly but driving actions/activities daily with Service desk and other supporting functions i.e. Incident / Change / Asset / Problem Management
    • Work with Service Readiness Director providing input on progress of related readiness activities calling out any areas that need escalating
  • Transition management of Service Delivery Teams and coordination of the various teams and individuals
  • Manage service transition project for the introduction of new functionality and services

Required Skills:

  • Strong Transition Management experience, especially within Retail domain.
  • Strong analytical skills.
  • Excellent interpersonal and communication skills.
  • Excellent managerial skills.

** If interested and to have detailed discussion, please drop your CV to **

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