Transition Manager

Role: Transition Manager

Location: Swords, Dublin (Hybrid, 2 Days Per Week)

Length: 6 Months Rolling Contract

The Role:

You will be required to lead and manage transition activities centred around the Service Desk operation and supporting L2-L4 teams as stated below, for a Global IT Company based in Dublin.

Key Responsibilities:

• L1-L4 service readiness and associated activities for each new end market i.e.
• AWS telephony set-up for Service Desk & testing for each new end market
• Raise and manage TfSNow PAC's (pre-approved changes) and RFC's to configure new end market locations and users in TfSNow
• Review readiness checklist with L1-L4 teams weekly but driving actions/activities daily with Service desk and other supporting functions i.e. Incident / Change / Asset / Problem Management
• Work with Service Readiness Director providing input on progress of related readiness activities calling out any areas that need escalating
• Transition management of Service Delivery Teams and coordination of the various teams and individuals
• Manage service transition project for the introduction of new functionality and services
• Manage store cutover comms to the customer and the account for store cutting over from incumbent provider to Fujitsu EPOS support

Key Skills and Experience:

• Transition Management Experience, preferably within a Retail environment.
• Strong Managerial Skills.
• Excellent Interpersonal & Communication Skills.
• Good Time Management & Organisational Skills.
• Strong Analytical & Problem Solving Skills.

Project People is acting as an Employment Business in relation to this vacancy.