Training Manager - Salesforce

We are looking for a Training Manager with experience of working on Salesforce to join a Digital Transformation team, you will work with the business SMEs to define, support and deliver end user training.

This is a great role working for a high profile company where you can really add value. This will be an initial 6 month contract with 2 days hybrid each week in the office.

What you will do:

• Work closely with business SMEs to define, develop, deliver, and implement a training curriculum in line with the operational business needs with a focus on logical E2E business processes.
• Update previously created training material so that it remains current and valid.
• Join multiple project teams to represent the training requirement aspect of each programme
• Attend and facilitate change impact assessment workshops to understand BAU impact
• Utilise the technical training provided by the service providers and design and deliver bespoke training solutions to support the business with transformational change. This could include quick reference guides, self-learning guides, videos, and workshops.
• Work with Business Process Owners to evaluate and assess impact of change post go-live to ensure the training has met its objectives

What we are looking for:

• Experience of successfully working within a complex ecosystem and have experience of working with Salesfoce
• Strong training design skills and experience building a range of self-serve materials with the supplier
• Expert training delivery skills and experience
• Exceptional organisational and coordination skills

Nice to have:

• Experience in the telecom sector.
• Prior experience of working on a large transformation programme.