SR. ONSITE TECHNICIAN - SECURITY CLEARED - CONTRACT

ONSITE TECHNICIAN - SECURITY CLEARED - CONTRACT - ONSITE - CROYDON

Leading Managed Services Provider in the Defence Sector requires an onsite IT Technical Technician for the customer in Croydon -must be onsite 5 days a week.

Description

Location: Based in Apollo House Croydon

Duration: Contract runs until June 25

Positions: 2

**A national security clearance is required for this role but candidates not holding this level of clearance will be considered**

• Duties include working on a Tech Bar, call management and updating, CMDB updating and management. VIP support where required. Stock management (ordering/deliveries) Some support of local sites is also required (within one mile of the main site.)
• Good communication skills and being a team player is essential.
• Support hours are 08.00-18.00 Mon to Friday (7.5 hour shifts)

QualificationKey Performance Indicators

* Feedback from customers, Project Manager, Service Lines etc.
* Proven track record working with product authority and external vendor support teams.
* Proven track record of problem resolutions.
* Successful solution designs implemented.
* Evidence of sharing and re-use of knowledge.
* Successful definition, implementation and conformance to processes.
* Service level requirements met.
* Response and resolution to escalated issues in a timely manner.
* Problem ownership demonstrated.
* Meets project deadlines and costs within own scope of responsibility.
* Successful track record of leading small projects.
* Errors with workarounds or fixes provided in a timely manner.
* Successful track record of working with third parties.
* Correct application of severity, impact and priority.
* New business secured and successfully implemented.
* Skills matrix up to date with products / systems/ technologies and techniques.
* Contribution to product forums and working parties.
* Up to date personal learning plan available.

Please apply via this ad in the first instance or send a CV with covering note or contact me on 07587743762 or Balla@projectpeople.com

Project People is acting as an Employment Business in relation to this vacancy.