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Service Desk Support - 1st line - Security Cleared

Job Title: Service Desk Support - 1st line - Security Cleared
Contract Type: Contract
Location: Fareham
Salary: Negotiable
Duration: 6 Months
REF: RC/C/Servicedesk_1667393808
Contact Name: Rohit Chavda
Contact Email:
Job Published: over 1 year ago

Job Description

Service Desk Support Technician - 1st line


Location: Fareham with flexibility to support other areas within the Hampshire Region.

**Ideally we would have Security Clearance in place but if candidates are scarce we will have to think again.**

We are looking for a Service Desk Support Technician to maintain service to our armed forces during training at our sites across the country. Your role will involve resolving all IT related issues, providing solutions and fixes where possible and escalating to our 2nd & 3rd line teams as appropriate. You will be required to record failures to IS Service Delivery, working on our Support Works ticketing system to record all aspects/issues and related fixes while ensuring disruption to service is kept to a minimum.

Our Hours of support are 0730 - 1800 per week on a split shift, rotated weekly as directed by team lead to cover 37 hours.

Are you looking for a career in IT that will provide training and skills in a 2nd line Support role? We are looking for suitable candidates with an understanding of support services that is interested in building upon current knowledge to progress a career in IT. This is a training role that will enhance skills of a talented technician in service support and provision of equipment to the military in support of training personnel.

You will be providing first line support to our customers and partners operating as a service desk technician. This will include first time fixes and solutions to enable fast resolutions to issues raised within the IT environment. We are looking for keen candidates with some knowledge of IT devices and an understanding of Windows 10 with some early experience of device repair, and possibly some limited experience with Desktop support, although training in all aspects will be provided for the right candidate.

The successful applicant may also engage in projects further afield from time to time. You will need to maintain a high level of customer satisfaction by clarifying the customers' needs and ensure they are met whilst working within your agreed support role as defined by your Team Lead. Some of the key tasks and core skills are outlined below but you will also be involved with other work as directed and be expected play your part in contributing to the team's ability to meet target SLA's and KPI's.

Experience Required:

Understanding of IT support and infrastructure, team working. As this is a training role a willingness to learn and progress current knowledge/skills is most important.

  • IT Support experience in Windows, Active Directory, VMWare

Tasks to include:

Assign Service Desk Support Calls, as necessary.

Respond to and complete calls within the timescales laid down in the SLA and in accordance with defined Procedures.

Produce and maintain records, procedures and other documentation related to the IS Service

Adhere to all IS Policy documents, including Change & Release, Configuration, and Security etc.

Maintain the security of the network services in accordance with the Establishment's Security Operating Orders and current process documentation.

Project People is acting as an Employment Business in relation to this vacancy.