Service Desk Analyst

Service Desk Analyst

Location - Bracknell

We are looking for a Service Desk Analyst to work collaboratively across our accounts within the shared service. Your role will involve direct technical support for all of the services in the business and assist in the day-to-day operations and duties of the service, including the reception of escalated fault reports and technical enquiries. Analysis, investigation, and production of support solutions relating to the deployed equipment or service. The engineer will also work with the current support personnel to understand the products and their use across the shared service and to develop their diagnostic skills / capabilities.

Your experience

Experience working in 1st Line/Service desk support

Windows 10

Windows server 2012/16/19

Ideally have knowledge of MS Service Center Support tool sets SCCM/SCOM/SCSM

To work with and alongside development engineers for Skill transfer

Maintain full and accurate records and progress all customer fault reports and technical enquiries

Please be aware that you will be joining the Defence Joint Service Centre (DJSC) which prides itself in delivering support to a wide range of customers and with differing requirements. As part of the DJSC's offering we may require you to work on other accounts dependant on your skillset. This will be to support the wider DJSC and its aim to deliver excellent customer service and maintenance of the estates.

Project People is acting as an Employment Agency in relation to this vacancy.