Service Desk Analyst

Service Desk Analyst

Berkshire

Permanent

**A national security clearance is required for this role but candidates not holding this level of clearance will be considered**

Leading Managed Services Provider in the Defence Sector require an Service Desk Analyst to join their successful Practice on an Contract basis.

Your experience

We are looking for a Service Desk Analyst to work collaboratively across our accounts within the shared service. Your role will involve direct technical support for all of the services in the business and assist in the day-to-day operations and duties of the service,including the reception of escalated fault reports and technical enquiries. Analysis, investigation, and production of support solutions relating to the deployed equipment or service.
The engineer will also work with the current support personnel to understand the products and their use across the shared service and to develop their diagnostic skills / capabilities.

Your experience

Experience working in 1st Line/Service desk support
Windows 10
Windows server 2012/16/19
Ideally have knowledge of MS Service Center Support tool sets SCCM/SCOM/SCSM
To work with and alongside development engineers for Skill transfer
Maintain full and accurate records and progress all customer fault reports and technical enquiries

If you are interested please apply via this ad in the first instance or send a CV with covering note to Uma.Nidhi@projectpeople.com

Project People is acting as an Employment Business in relation to this vacancy.