Service Desk Agent

Service Desk Advert

PAYE TEMP - with potential to go permanent

40 hours - Monday to Friday with one working weekend in four

We are looking for a Service Desk Agent to join and expand our 1st line teams based within our office in Wakefield. Your role will be to provide first class customer service while problem solving and dealing with an array of queries and faults being raised by our customer.

You will be working on a busy and active IT service desk, answering phone calls, webchats and other forms of digital contacts, keeping to agreed SLA's and KPI's.

You will be supporting a key long-term partner as they go through a digital transformation with new and interesting services and technologies being constantly introduced as they continue to modernise and embrace new ways of working.

Full training provided.

Your experience

• Excellent Customer Service Skills.
• Excellent problem-solving skills.
• Excellent verbal and written communication skills with an attention to detail.
• Ability to work as part of a team.
• High degree of initiative and creativity.

Project People is acting as an Employment Business in relation to this vacancy.