Service Desk Agent

Service Desk Agent

Contract

Location- 5 days per week in Swords, Dublin

I am currently undertaking a Search for a Service Desk Agent role for a leading client. Candidates will require relevant experience with a proven track record working at this level. This is an exciting new opportunity for Service Desk Agents on a contract basis.

As the Service Desk Agent you will provides technical support activities as part of service delivery provision and/or projects deployment, including installation, troubleshooting, problem resolution and maintenance. Respond to customer questions regarding operation and malfunctions. Advises customers on preventative maintenance and configuration adjustments to improve product performance and customer satisfaction

Key Account abilities:

* Technical Capability. Works within a team on a broad range of products or systems with limited supervision. Carries out first level diagnosis, resolves problems on a small set of products, with limited support to meet the Service Level agreement. Rebuilds operating system from instructions to meet the Service Level Agreement.

* Process. Contributes to the definition of operational processes, (both internal and external) and dealing with customer escalated problems.

* Service Level. Manages systems within Service Level Agreements, proposing improvements and implementing changes to meet service level requirements. Monitors performance through statistical reporting and analysis.

* Customer Relations. Establishes working relationships with the customer and relevant operational units, at the appropriate technical level, to understand the requirements of the customer's business in order to deliver and enhance the service.

If you think you have the above, then I'd be interested in hearing from you.

I look forward to that. If you would like to apply for the roles of the role please submit your CV online.

Project People is acting as an Employment Business in relation to this vacancy.