Service Delivery Manager - Supplier management

Service Delivery Manager - Supplier management

Permanent

Theale/Home

We are seeking a dynamic Service Delivery Manager to oversee the delivery of services through a multi-disciplinary outsourced contract with one of our longest-standing suppliers. This role operates across various functional disciplines and is based within our Property and Estates (P&E) team.

Key Responsibilities of the Service Delivery Manager include

• Attend operational performance meetings to ensure seamless contract management, including on-boarding, payment tracking, service delivery, and ongoing improvement.
• Collaborate with internal business owners to support governance, decision-making, and alignment with commercial objectives.
• Conduct data analysis and reporting to help the business make informed strategic decisions and identify trends across areas such as Finance, Site Access, General Practice Estates, and Dispute Resolution.
• Foster strong relationships with stakeholders, suppliers, and service line owners, focusing on improved ways of working, contract management, and partnership growth.
• Ensure that current service levels are maintained and proactively reviewed to meet future requirements, adapting contracts as necessary.
• Provide support in resolving disputes, minimizing Opex spend, and achieving corporate objectives.

The successful Service Delivery Manager will have:

• Broad experience in estates and property management, including finance, litigation, data, and access management.
• Experience negotiating and amending legal documentation.
• Strong understanding of landlord and tenant legislation and telecommunications codes.
• Excellent communication and negotiation skills.
• Proficiency in Microsoft Office, with advanced knowledge of Excel and PowerPoint.
• Strong stakeholder management and commercial acumen.

If you're an experienced Service Delivery Manager with a passion for driving performance and building successful partnerships, please send your CV to caroline.kennedy@projectpeople.com

Project People is acting as an Employment Agency in relation to this vacancy.